Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Knowledgeable Dispatcher with 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Affectionate Babysitter with hands-on experience monitoring well-being and safety of children. Energetic in conducting fun, age-appropriate activities and modeling appropriate social behaviors. Alert and organized individual dedicated to maintaining child-friendly environment.
Overview
8
8
years of professional experience
Work History
Call Center Dispatcher
Doctors Lab
Pleasant Hill, LA
01.2021 - Current
Maintained detailed reports of all incoming calls, including duration and outcome of each call.
Monitored all incoming customer requests, logged details into the call center database and assigned service technicians to complete jobs.
Assisted customers with scheduling appointments for service technicians to visit their home or business.
Verified customer information and updated records as needed within the system.
Followed up with customers after completion of services to ensure satisfaction and address any additional needs or concerns.
Resolved customer complaints in an efficient manner while adhering to company policies.
Dispatched drivers to meet daily delivery needs for customers.
Recorded and maintained files or records of customer requests, work or services performed.
Physical Therapy Technician
Encompass Health Rehabilitation Hospital
Texarkana, TX
06.2021 - 06.2022
Maintained a clean, safe and organized therapy environment.
Set up equipment for physical therapy treatments as instructed by the therapist.
Observed patients during treatment to report any changes or concerns to the therapist.
Prepared treatment areas with necessary items such as linens, weights, bands.
Helped transfer patients from beds to wheelchairs or other mobility devices safely.
Cleaned therapy equipment following each appointment to achieve sanitary regulations.
Helped transport frail or disabled patients to different treatment areas.
Inspected physical therapy equipment for damage and arranged for repair.
Assisted patients with removing clothing and supportive devices before appointments.
Babysitter
Cara Jones
Hooks, TX
05.2016 - 05.2020
Supervised and cared for children ages 2 months to 8 years old.
Monitored children's safety and well-being to prevent accidents and falls.
Remaining alert at all times while caring for multiple children simultaneously.
Helped complete homework, school projects and chores.
Tutored children in multiple school subjects to during the Covid Pandemic.
Organizing playdates with other children and providing supervision during outdoor activities.
Assisting with meals, snacks, and bedtime routines for the children.
Completing light housekeeping tasks such as tidying up toys and books.
Transporting children to school, sports activities, or other engagements when necessary.
Encouraging healthy physical activity by taking walks together or playing games outside.
Using problem-solving skills to anticipate potential issues before they arise.
Helping older children with homework assignments as directed by parents.