Davante Molden
Chandler,AZ
Summary
Highly detail-oriented and analytical administrative professional with expertise in regulatory compliance, tax processes, and financial analysis. Results-driven with strong logical and creative thinking skills, dedicated to delivering accurate and efficient solutions in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Fraud and Claims Operations Associate
Wells Fargo
08.2022 - Current
- Collaborate with department management to ensure compliance polices, procedures, and time-frames are met
- Conduct risk assessments and audits to identify potential compliance issues
- Utilize advanced Microsoft Office skills (Outlook, Excel, Word, PowerPoint, Live Meeting, and SharePoint)
- Identify and implement process improvements
- Showcase strong organizational, multi-tasking, and prioritizing skills
- Monitor and report on compliance metrics and performance
- Conducted comprehensive claim investigations, gathering all relevant information to make accurate determination
Senior Fraud & Claims Operations Representative
Wells Fargo
02.2018 - 08.2022
- Perform complex customer support task by utilizing solid communication (inbound and outbound), verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving claims
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications
- Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decision
- Provide subject matter knowledge and interpretation of procedures to less experienced associates
Customer Service Representative
Citibank
02.2017 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Administration And Management
Pima Community College
Tucson, AZSkills
- Microsoft Office
- Compliance Monitoring
- Problem-Solving
- Time Management
- Multitasking
- Investigative reporting
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Team Collaboration
Timeline
Fraud and Claims Operations Associate
Wells Fargo
08.2022 - Current
Senior Fraud & Claims Operations Representative
Wells Fargo
02.2018 - 08.2022
Customer Service Representative
Citibank
02.2017 - 09.2017
Business Administration And Management
Pima Community College