Tim Cox
Pearland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
The accomplishment of a solution is always rewarding. I'm passionate about what I do, and sincere in working with people to meet their goals.
Overview
33
33
years of professional experience
Work History
Sales Manager
Verified Transactions LLC
03.2010 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Installation Manager
All Floors Inc.
09.1991 - 02.2009
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed team of technicians, providing guidance and support to ensure high-quality workmanship. Up to 60 crews at any given time.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Negotiated labor contracts with general contractors and subcontractors.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Used computer software to design construction plans and perform calculations.
- Won the only National Gallup Poll for flooring industry installations. Top 3 categories.
Education
High School Diploma -
San Jacinto Community College
Houston, TXSkills
- Verbal and written communication
- Positive and upbeat
- Account Management
- Analytical problem solver
- Solution selling
- B to B sales
- Resolution-oriented
- Customer Service
Timeline
Sales Manager
Verified Transactions LLC
03.2010 - Current
Installation Manager
All Floors Inc.
09.1991 - 02.2009
High School Diploma -
San Jacinto Community College
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