Summary
Overview
Work History
Education
Skills
Timeline
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Khalilah Shabazz

Henderson,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Laboratory Analyst

NPI Pharmaceuticals
03.2020 - 06.2023
  • Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
  • Verified normal and abnormal definitive toxicology results, correlated abnormal test results with other patient data and sought consultation when necessary.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.

Remote Property Manager

Darwin & Brown Associates
04.2018 - 11.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Closing Coordinator

Keller Mortgage Moore Group
01.2015 - 05.2018
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.

Education

Associate of Science - Business Administration

Lewis College of Business
Detroit, MI
06.2000

High School Diploma -

Northwestern High School ,
Detroit, MI
06.1994

Skills

  • Quality control
  • Organizational skills
  • Team collaboration
  • Project management

Timeline

Laboratory Analyst

NPI Pharmaceuticals
03.2020 - 06.2023

Remote Property Manager

Darwin & Brown Associates
04.2018 - 11.2020

Closing Coordinator

Keller Mortgage Moore Group
01.2015 - 05.2018

Associate of Science - Business Administration

Lewis College of Business

High School Diploma -

Northwestern High School ,

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Khalilah Shabazz