James Anderson
Fraud Analyst
Seattle,WA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Known for finding patterns hidden in plain sight and finding ways to combat them or utilize the data to enhance procedures.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Fraud Analyst
Expedia Group
Seattle, WA
11.2021 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Fraud Prevention Specialist
Apple
Seattle
12.2018 - 10.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Developed team communications and information for meetings.
- Managed cross-functional team building project inviting guest presenters from other departments to provide insight and show team potential career growth opportunities
- Participated in continuous improvement by suggesting SOP changes, engaging in problem-solving activities to support teamwork, and aiding with team training through mentorship
- Led initiative within team to utilize downtime and partner with each other to share insights and improve team alignment
Pharmacy Technician
HEB Pharmacy
Round Rock, TX
12.2015 - 12.2018
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Managed project to overhaul inventory layout for 3 pharmacy locations, resulting in improved inventory efficiency, system accuracy, and reduction of expired goods.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 01.2017 - 07.2019
Skills
Effective communication
SQL
Problem-Solving
Teamwork and Collaboration
Critical Thinking
Risk Mitigation
Certification
Google Data Analytics Certificate
Timeline
Fraud Analyst
Expedia Group
11.2021 - Current
Fraud Prevention Specialist
Apple
12.2018 - 10.2021
Bachelor of Science - Information Technology
Southern New Hampshire University
01.2017 - 07.2019
Pharmacy Technician
HEB Pharmacy
12.2015 - 12.2018