Laura Dankenbring
St Louis,MO
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor, Coding Analytics
Centene Corporation
06.2020 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated customer needs and feedback to drive product and service improvements.
- Achieved results by working with staff to meet established targets.
- Supervised and mentored 17 full-time Medical Coding Reviewers
- Triage and resolve escalated health plan, claims department, and provider issues
- Administrative functions include but are not limited to hiring and termination, HR, and system requests.
- · Assist in developing and amending work processes based on expertise of CMS, NCCI, CPT, & state coding guidelines.
- · Effective employee performance management, including appraisals, support, training, and discipline.
- Triage and resolve escalated health plan, claims department, and provider issues
Medical Coding Reviewer I
Centene Corporation
03.2019 - 06.2020
- Developed strong working relationships with peers and customers, fostering open communication channels for addressing concerns or questions about reviews.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Identified areas for potential improvements within reviewed materials, providing actionable recommendations.
- Conducted in-depth research to strengthen the overall quality and credibility of each review.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Actively sought opportunities for professional development, attending industry conferences and webinars to expand expertise in relevant fields.
- Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
- Managed competing deadlines with efficiency.
TELEMETRY REGISTERED NURSE
St. Luke's Hospital
02.2015 - 03.2019
- Administered heart and blood pressure medication to cardiac patients as prescribed by their physicians
- Observed patient health and side effects from treatments and medications, noting all details on the patient's chart
- Strong leader for nursing personnel assigned to the unit/shift
- Maintained all confidential personnel files, license and CPR compliance records
- Followed all protocols to respond to irregular cardiac activity
- Observed and evaluated cardiac activity and reported changes to physicians
- Demonstrated an in-depth understanding of telemetry equipment functions
- ACLS certified.
REGISTERED NURSE
Missouri Baptist Medical Center
08.2013 - 02.2015
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Contributed substantially to successful department JCAHO accreditation
- Assisted patients with daily functions
- Educated and worked with patients to help them navigate the healthcare system and adhere to their care plan
- Closely monitored acute conditions
- Worked closely with doctors to triage and facilitate patient care.
OFFICE MANAGER
Gateway Endocrinology Associates
12.2000 - 08.2009
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Recorded patients' medical history, vital statistics and test results in medical records
- Recruited, hired, trained and supervised administrative office staff of 5-7
- Ordered all office supplies including ink cartridges, toner, and paper
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Verified and created claim Numbers by communicating with various insurance companies
- CPT coding and billing
- Screened applicant resumes and coordinated both phone and in-person interviews
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Bachelor of Science - Nursing
University Of Missouri - St Louis
01.2013
Skills
- CPC Certified
- Proficient and knowledgeable in clinical documentation and record maintenance
- Known for providing excellent customer service and a positive attitude
- Ability to work well under stress while maintaining quality
- Self-Motivated and detail oriented
- Staff Management
- Staff Development
- Complex Problem-Solving
Certification
- Certified Professional Coder ( CPC)
- CPC number: 01825991
- Expires: 6/30/2024
Timeline
Supervisor, Coding Analytics
Centene Corporation
06.2020 - Current
Medical Coding Reviewer I
Centene Corporation
03.2019 - 06.2020
TELEMETRY REGISTERED NURSE
St. Luke's Hospital
02.2015 - 03.2019
REGISTERED NURSE
Missouri Baptist Medical Center
08.2013 - 02.2015
OFFICE MANAGER
Gateway Endocrinology Associates
12.2000 - 08.2009
Bachelor of Science - Nursing
University Of Missouri - St Louis