Lonnie D. Burton II
Powder Springs,Ga
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Department Supervisor With Keys
Lowes Home Improvement Center
07.2023 - 03.2025
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Managed vendor relationships to ensure timely delivery of products at competitive prices without compromising quality standards.
- Assisted in hiring, onboarding, and training new employees, ultimately creating a more skilled workforce.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender
South City Kitchen Vinings
01.2018 - 04.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender
Hampton + Hudson
03.2015 - 01.2018
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
Banquet Bartender
Sun In My Belly
04.2013 - 03.2015
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Set up glassware, liquor and other necessary supplies for special events.
Barback
Holeman & Finch Public House
10.2012 - 04.2013
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
No Degree - Architecture
Elon University
Elon, NCHigh School Diploma -
Mceachern High School
Powder Springs, GA05.2007
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Customer Account Management
- Customer Data Confidentiality
- Telephone Management
- Time Management
- Employee relations
- Policy enforcement
- Customer service
- Forklift operation
- Loading and unloading
Timeline
Department Supervisor With Keys
Lowes Home Improvement Center
07.2023 - 03.2025
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - 06.2023
Bartender
South City Kitchen Vinings
01.2018 - 04.2019
Bartender
Hampton + Hudson
03.2015 - 01.2018
Banquet Bartender
Sun In My Belly
04.2013 - 03.2015
Barback
Holeman & Finch Public House
10.2012 - 04.2013
High School Diploma -
Mceachern High School
No Degree - Architecture
Elon University
Similar Profiles
ALEXANDER HEIN HEINALEXANDER HEIN HEIN
Customer Service Associate at Lowes Home Improvement CenterCustomer Service Associate at Lowes Home Improvement Center
Randy AlbertRandy Albert
Associate at Lowes Home Improvement CenterAssociate at Lowes Home Improvement Center
Michael CucinottaMichael Cucinotta
Building Materials Sales Associate at Lowes Home Improvement CenterBuilding Materials Sales Associate at Lowes Home Improvement Center
Giavanna SummaGiavanna Summa
Standard Operations Specialist at Leedarson INC.Standard Operations Specialist at Leedarson INC.
Lolita DillardLolita Dillard
North America HR Advisor Lead at VanderlandeNorth America HR Advisor Lead at Vanderlande