Brenda Martin
Transportation
Lakeland,FL
Summary
Dedicated bus operator with a clean driving record, skilled in route navigation and vehicle inspection. Committed to ensuring passenger safety and timely service delivery.
Experienced bus operator with a strong focus on effective communication and customer relations. Proven ability to assist passengers, conduct safety inspections, and collaborate with dispatch, ensuring smooth operations and a positive transit experience.
Overview
16
16
years of professional experience
Work History
Bus Opperator
Champaign - Urbana Mass Transit Dist
07.2023 - 11.2025
- Operated buses safely, adhering to traffic laws and company policies.
- Provided excellent customer service, assisting passengers with inquiries and concerns.
- Monitored bus schedules, ensuring timely departures and arrivals at designated stops.
- Conducted pre-trip and post inspections, identifying and reporting maintenance needs promptly.
- Collaborated with dispatch to coordinate route adjustments based on real-time traffic conditions.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
School Bus Driver
First Student Transportation
10.2014 - 08.2024
- Ensured student safety by adhering to established traffic regulations and safety protocols.
- Conducted pre-trip and post-trip inspections on buses to maintain operational readiness and compliance with safety standards.
- Communicated effectively with parents and school officials regarding bus schedules and student needs.
- Managed route planning efficiently to optimize travel time while ensuring timely arrivals at schools.
- Monitored student behavior during transit, fostering a safe and respectful environment for all passengers.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
Assistant Store Manager
Family Dollar
01.2010 - 09.2014
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, optimizing product placement for increased visibility.
- Coordinated with vendors to maintain optimal stock levels, minimizing out-of-stock incidents.
- Led team meetings focused on performance improvement and operational efficiency strategies.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
Education
GED -
Danville Area Community College / GED Program
Danville, IL05.1982
Skills
- Clean driving record
- Vehicle inspection
- Effective communication skills
- Customer relations skills
- Special needs
- Passenger assistance
- Route navigation
- Route planning
- Emergency procedures
- Wheelchair assistance
Timeline
Bus Opperator
Champaign - Urbana Mass Transit Dist
07.2023 - 11.2025
School Bus Driver
First Student Transportation
10.2014 - 08.2024
Assistant Store Manager
Family Dollar
01.2010 - 09.2014
GED -
Danville Area Community College / GED Program