Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Mark Gomes

Hilo,HI

Summary

  • Hardworking and offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
  • Reliable employee dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing classrooms for Kumu and Keiki.
  • Positive and energetic professional comfortable working with minimal supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure this management position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Custodial / Utilities Lead

Kamehameha Schools Hawaii Campus
03.2020 - Current
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Developed strong relationships with vendors, negotiating favorable contracts for cleaning supplies and equipment purchases.
  • Improved facility cleanliness by implementing efficient custodial procedures and schedules.
  • Championed a positive work culture, actively addressing and resolving conflicts among team members while promoting collaboration and teamwork.
  • Assisted in budget preparation activities, tracking expenditures against forecasts and identifying areas for potential cost savings.
  • Enhanced team productivity by providing training and guidance to custodial staff members.
  • Mentored new hires, fostering a supportive work environment that encouraged professional growth and development.
  • Conducted quality assurance inspections to guarantee adherence to company standards and client expectations in all cleaned areas.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.

Operations Supervisor

Rainbow Medical Supply Inc
03.2019 - 03.2020
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Overnight Logistics Team Mentor

Target Inc.
06.2017 - 02.2019
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.

Overnight Produce Department Lead

Cost U Less
07.2015 - 06.2017
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.

General Manager

Aloha Island Tours
02.2014 - 05.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Delivery Driver

Rainbow Medical Supply Inc
04.2012 - 02.2014
  • Delivered medical equipment to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Operations Manager

Arnotts Lodge and Hiking
10.2001 - 04.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.

Education

High School Diploma -

WAIAKEA HIGH SCHOOL
Hilo, HI
07.1994

Skills

  • Team Management
  • Supervisory skills
  • Chemical Handling
  • Sanitation protocols
  • Building inspection
  • Facility Preparation
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Communication and Interpersonal Skills
  • Results-oriented professional with 15 years of Management experience and a proven knowledge of hospitality management, property development, and customer satisfaction Aiming to leverage my skills to successfully fill the Management role at your company

Personal Information

Title: Utilities Lead

References

References available upon request

Timeline

Custodial / Utilities Lead

Kamehameha Schools Hawaii Campus
03.2020 - Current

Operations Supervisor

Rainbow Medical Supply Inc
03.2019 - 03.2020

Overnight Logistics Team Mentor

Target Inc.
06.2017 - 02.2019

Overnight Produce Department Lead

Cost U Less
07.2015 - 06.2017

General Manager

Aloha Island Tours
02.2014 - 05.2015

Delivery Driver

Rainbow Medical Supply Inc
04.2012 - 02.2014

Operations Manager

Arnotts Lodge and Hiking
10.2001 - 04.2012

High School Diploma -

WAIAKEA HIGH SCHOOL

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