Jonae Goode
Washington,DC
Summary
I am a dedicated and versatile professional with a strong background in customer service, administrative support, and sales. Proven ability to deliver exceptional client experiences through active listening, effective problem-solving, and consultative communication. Skilled in managing office operations, streamlining processes, and maintaining organized systems to enhance productivity. Experienced in collaborating with teams, exceeding sales targets, and utilizing digital tools for remote work and project management. Adept at adapting to diverse roles and responsibilities while consistently achieving goals and driving organizational success.
Overview
5
5
years of professional experience
Work History
Summer Internship
Department of Licensing and Consumer Protection
Washington, DC
06.2024 - 09.2024
- Expertly managed and sorted incoming mail, ensuring departmental satisfaction and smooth mail operations
- Efficiently greeted and registered clients upon arrival, ensuring they received the appropriate assistance and services
- Actively listened to clients’ needs and concerns, providing a welcoming and supportive experience
- Collaborated with team members to streamline client intake processes, improving service delivery and satisfaction
- Organized files by company, maintaining a clear and efficient system for easy retrieval and reference
- Consistently met project deadlines and maintained productivity while working remotely, utilizing digital tools and virtual communication to collaborate with team members
Summer Intern
Department of Licensing and Consumer Protection
06.2023 - 08.2023
- Managed office supplies inventory, implementing cost-saving strategies and ensuring timely restocking to optimize resource utilization
- Actively participated in collaborative team projects, offering valuable support and contributing to the successful achievement of project objectives
- Expertly managed and sorted incoming mail, ensuring departmental satisfaction and smooth mail operations
Preventative Health Care Provider/ Sales
Life Line Screenings
06.2022 - 06.2023
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Performed outbound and inbound cold calls
- Provided informative guidance to callers regarding the advantages of early health screenings
- Managed screening appointments and processed payments efficiently, handling an average of 40+ calls per shift
- Employed a consultative sales technique to suggest medically pertinent service, successfully converting leads and exceeding sales targets
- Remote- Preventative Health Care Provider/ Sales
Sales Manager/Customer Service Representative
Boost Mobile
08.2019 - 04.2022
- Offering top-tier customer support, effectively resolving inquiries and issues
- Evaluated and addressed customer problems and complaints, consistently delivering satisfactory resolutions
- Maintained a professional, friendly, supportive and empathetic demeanor during customer interactions
- Managed call logging and meticulous documentation
- Demonstrated responsibility by opening and closing the store location on a daily basis
- Developed a comprehensive knowledge of the organization, its products, services, and processes to provide expert guidance to customers and make valuable recommendations
- Consistently exceeded sales quotas, contributing to the company's success
Education
H.S Diploma -
F.W. Ballou Senior High School
06.2018
Skills
- Customer service
- Administrative support
- Sales
- Active listening
- Problem-solving
- Consultative communication
- Managing office operations
- Streamlining processes
- Maintaining organized systems
- Enhancing productivity
- Collaborating with teams
- Exceeding sales targets
- Utilizing digital tools
- Remote work
- Project management
- Adapting to diverse roles
- Achieving goals
- Driving organizational success
- Scheduling
- Mail distribution
- Analytics
- Research
- File systems maintenance
- Recordkeeping
- Report writing
- Multitasking and organization
- Clerical support
- Meeting coordination
- Complex Problem-solving
- Records administration
- Public speaking
- Quick learner
- Database management
- Data entry
- Collaboration
Awards
- Lean Six Sigma - Yellow Belt
- Certified Scrum Master Certification
Timeline
Summer Internship
Department of Licensing and Consumer Protection
06.2024 - 09.2024
Summer Intern
Department of Licensing and Consumer Protection
06.2023 - 08.2023
Preventative Health Care Provider/ Sales
Life Line Screenings
06.2022 - 06.2023
Sales Manager/Customer Service Representative
Boost Mobile
08.2019 - 04.2022
H.S Diploma -
F.W. Ballou Senior High School