Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
7c

James Purnell

Silver Spring,MD

Summary

An Innovative operation management professional who has coordinated exceptional teams, in addition to performing fiscally and organizationally advantageous resources. Adhere to and exceed short and long-term goal objectives. A professionally compassionate leader who consistently recruits, mentors, and trains employees to collaborate to reach new performance levels. Knowledgeable Material Control Supervisor adept at supervising and processing material requisitions. Experienced in managing customer requirements and implementing good manufacturing practices. Looking for a new position with room for advancement. Proven skills in pulling, inspecting, and packaging items for shipment to domestic and international destinations. Successful at operating equipment, maintaining safety, and promoting good client relations. Detail-oriented and driven Shipping professional offering exceptional leadership, planning and training abilities. Manages documentation, updates computer records, and processes payments. Positive and motivational with a proactive and resourceful approach to challenges. Dedicated Logistics and Inventory Management professional with years of experience in different environments. Reads and understands technical information to identify material needs. Systematic and well-organized with strong attention to detail. Adept at applying exceptional communication, organizational and analytical skills to managing routine shipping operations and solving complex problems independently. Diplomatic and respectful with a productive and dependable nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Material Control Associate III

Catalent Biopharma Solutions
01.2024 - 07.2024
  • Responsible for supporting the overall 850,000GMP materials control/warehousing operations for a GMP biopharma manufacturing facility
  • Including a variety of duties such as materials receipt/quarantine/release, logistical support in a manufacturing facility, electronic inventory control, and distribution/shipping of products
  • Inventory control and distribution/shipping of products and hazardous materials
  • Receive all packages from the vendor (LTL) within the GMP Warehouse and verify in detail GMP/
  • Non-GMP compliant materials
  • Assessed the Materials Control operation continuously and provided recommendations for improvement
  • Rectified discrepancies by matching vendors’ documentation against company requirements (GMP and accounting)
  • Initiate shipping client products to predetermined sites in the US and abroad through outside logistics-supported services
  • Participated in regulatory (FDA, EMEA) and client audits/inspections of facilities resources/equipment
  • Assisted in the training of “junior” personnel, worked closely with various departments with support for pre-clinical projects.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.

Quality Control Coordinator

Advanced Bioscience Laboratories
12.2022 - 12.2023
  • Fulfilled product releases based on company compliance with client projects
  • Having strong cGMP/cGLP/cGDP
  • Documentation experience and ensuring quality control and traceability to comply with company policies
  • Performing component and final product inspection, through a physical stability program, and maintaining documentation of inspection reports to support component, raw material, and finished product release
  • Routinely collect raw material samples necessary to ensure quality control of received products from outside services through the Material Management Department utilizing BSC and Fume hood standard operating procedures
  • Reconciled, maintained, and correlated spreadsheets for Quality Control for ongoing visual confirmation of needed material for manufacturing
  • Submitted Purchase Requisitions and Orders in Deltek Accounting Software to validate materials purchases
  • Strong practicality in pipette usage with experience working in an Aseptic Production environment.

Fulfillment Specialist / Supply Chain

Curative INC
03.2022 - 08.2022
  • Allocated and processed approximately 250 COVID-19 samples for the Ascension department, updated and completed receiving logs, captured temperature apparatus information from the incoming shipments via cGMP and SOP compliances
  • Update daily analytics for the management department from Third Party Courier deliveries
  • Follow The laboratory's procedures for specimen handling and processing, reporting, and maintaining records of the company
  • Oversees and coordinates with the warehouse to ensure there is always an adequate minimum consumable supply on hand
  • Makes scheduled deliveries to all labs and is in communication with the heads of the rooms to anticipate which supplies are low
  • Takes direction from site leads to maintain order within the warehouse space
  • Accepts, transfers (in the database), processes incoming stock
  • Checks out outbound stock to maintain accurate inventory
  • Communicate with Site Leads to ensure that on-hand inventory is up-to-date and well-stocked
  • Maintains sterile and SOP sanitization compliances
  • Operate pallet jack, hand trucks, and dollies (and forklift, as needed)

Front Office Manager

Hersha Hospitality Management, Hyatt Place Hotel
08.2021 - 03.2022
  • Presented, directed, and facilitated 20 to 30 employees to pride optimum hospitality services to a hotel guest,
  • Managed and coached front-of-house departments to reach operational goals and guidelines and maintained acceptable labor cast, participated in daily and monthly P&L analysis of hotel revenue
  • Conduct interviews, train, schedule, coach, and support associates ensuring their performance by the established Hyatt brand and consistent with Hersha Hospitality Management core values
  • Monitored guest satisfaction scores and worked toward increasing departmental overall guest satisfaction through direct coaching and email correspondence
  • Monitor all front office financial operations and ensure front office compliance with accounting/auditing controls and procedures are properly completed, the verified
  • Develop, implement, and monitor daily, weekly, and monthly forecasts for departmental scheduling, labor/hours control purposes
  • Supervise all guest services department managers and contractors for front-of-the-house and back-of-the-house duties with detail
  • Reviewed correspondence from guests, incident logs, and online reviews, then coached staff according to information obtained
  • Maintain all vendor and personnel contracts throughout the hotel.

Warehouse Personnel

Life Science Logistics
12.2019 - 03.2021
  • Process 50 to 100 incoming truck manifests efficiently while working to unload, stage, and store medical inventory
  • Assist 5 to 10 warehouse managers with meeting promised delivery times, and sorting products and inventory proactively while executing strong attention to detail
  • Support team efforts, collaborating with fellow warehouse workers in managing incoming and outgoing products
  • Facilitate OSHA safety standards and company requirements by correctly operating machines while confirming compliance with state regulations as well as enhance positive inspection results
  • Minimize errors in inventory obtained and stored by inspecting incoming orders, cross referencing contents and quality with order information, and verifying paperwork and inventory descriptions
  • Ensure inventory accuracy by properly recording materials movements in the TECSYS inventory management system while performing regular cycle counts and full audits to mitigate and reduce commercial and inventory errors proactively
  • Maintain over 250,000 products through Current Good Manufacturing Practices (cGMP) daily—stocking, replenishment, and relocation of inventoried products to ensure that products are safe to use.

Overnight Manager, Night Auditor

Concord Hospitality, Cambria Hotels and Suites
08.2015 - 12.2020
  • Supervised teams of 10 to 15 associates to provide clear objectives and consistent, performance-oriented policies
  • Executed daily business requirements, creating an effective, well-organized schedule in line with quality standards and essential organizational objectives
  • Delegated essential tasks and objectives to employees each day to ensure productivity and compliance with employment regulations
  • Delegated essential tasks and objectives to employees each day to ensure productivity and compliance with employment regulations
  • Created detailed reports on daily operations, analyzing data and making modifications to contribute to upper-level effective decision-making
  • Verified and finalized 100% of the daily transactions for credit card processing, and reconciliation
  • Keeping all paperwork compliant with internal audit standards and legal requirements
  • Oversaw employee training and all staff management tasks, encouraging collaboration among employees while assigning tasks based on employee strength
  • Contribute and support upper-level management decision-making

Lead Warehouse Fulfillment Associate

Amazon Logistics
01.2019 - 01.2020
  • Reviewed and updated the Shift Manager with 15 to 30 daily shift team member objectives for briefing,to ensure continuity in directives
  • Completed labor tracking and daily production goals based on the number of associates present each day
  • Analyzed and compiled shift statistics for the Shift Manager with tracking, trending, and reporting of departmental metrics by associates to ensure that production goals reached a certain, predetermined level, making adjustments proactively to sustain specific levels
  • Reviewed and updated Standard Operating Procedure documents as required with all new associates to ensure the safety and understanding of operating procedures.
  • Participated in safety initiatives while identifying safety hazards within the work area, proactively correcting any issues, and performing logistical changes and recommendations to ensure environmental workplace safety.

Leasing Consultant / Customer Service Associate / Bookkeeper

Equity Residential
10.2012 - 07.2017
  • Served as the primary point of contact for 325 residents with inquiries,questions, resolving issues and questions promptly
  • Maintained knowledge of all products and services to effectively promote property availability and provide comprehensive knowledge to customers to ensure that they can make informed decisions
  • Scheduled appointments and performing clerical tasks, including typing and filing
  • Addressed live chat and email inquiries and responded promptly
  • Followed up with previously assisted customers to offer additional support and ensure satisfaction with resolutions, ensuring completeness in customer experience
  • Interacted with 100 to 250 individual customers daily, ensuring excellent service and experiences to generate repeat business and enhance customers’ likelihood of creating a long-term relationship between the individual and the organization
  • Drove sales by identifying customer needs and making product and service referrals, ensuring that recommendations were personalized and unique to individual needs and expectations.

Bookkeeper

Equity Residential
10.2012 - 07.2017
  • Increased the resident annual renewal rate by 27%, recapturing customer loyalty and de-escalating conflicts while building personalized solutions
  • Resolved guest complaints', billing inquiries, and other issues promptly in person, via email, and over the phone while ensuring that accurate and detailed information was provided to the client via email or phone correspondence
  • Confirmed and enhanced guest satisfaction with company policies and procedures
  • Prepare and update all month-end reports using the word, excel, and database
  • Supervised cash, credit card, and check cashing policies of associates
  • Assisted in recruiting and hiring department personnel, conducting interviews, and determining the most effective candidate for the position the organization is filling
  • Mentored and supervised department members, providing formal and informal feedback concerning performance and proactive, positive recommendations to enhance future performance
  • Trained new front desk departmental employees regarding front desk duties, enhancing the front- facing customer service provided to guests.

Manager On-Duty/Night Auditor

Dupont Circle Hotel Luxury Hotel
05.2012 - 04.2013
  • Addressed and resolved guest and team member issues, managing any emergencies that arose during the night hours proactively and efficiently
  • Interacted with guests to ensure a relaxing and entertaining environment within the hotel
  • Handled guest relocations whenever necessary
  • Prepared and balanced 300 accounts each day to ensure successful audits and reduce financial errors and lost revenue
  • Surveyed the hotel interior and exterior to ensure quality appearance and cleanliness, reporting all deficiencies and safety hazards to the engineer on duty to resolve issues quickly and efficiently
  • Analyzed and executed daily summary report preparation for distribution to various hotel departments on the day's business activities to ensure that individuals are up-to-date and aware of any changes or information needed
  • Reviewed the status of the day-to-day operation with Department Heads to ensure quality and continuity in operations, making recommendations when necessary to enhance the organization’s success
  • Maintained hotel security access per stringent hotel guidelines to ensure guest safety while initiating proper key control policy
  • Quoted daily rates appropriately for guests and issued credits per company philosophy, using proactive judgment and treating each guest’s experience with individual, unique respect.

Night Auditor

Hilton Garden Inn / Hilton Homewood Suites
04.2011 - 05.2012
  • Balanced 200 to 300 Credit Card transactions daily with Shift 4 online processing center
  • Compiled Document
  • Review 300 Account Summaries charges for record-keeping for the hotel and auditory purposes nightly
  • Enhanced guests’ by extending personal requests, concierge services, and knowledge of the area
  • Extended personal knowledge of the hotel area to provide personalized activity, food, and other recreational activity recommendations
  • Collated restaurant totals, tip-outs, and room charge accounts with PMS Systems (OnQ Property) to accurately calculate total revenue
  • Reviewed 300 accounts for room Daily Use, Due Outs, and Pending room charges each night to ensure accuracy
  • Ensure that all appropriate, current guest information was recorded in the event of an event occurring that would require this information to ensure guest safety
  • Completed Room Revenue Recap Tally Sheets (RevPAR) and Adjustments Forms to determine hotel performance, providing accurate metrics and data for analysis to determine any fiscal or other changes that might need to be made to enhance the hotel’s performance

Front Desk Manager / Front Desk Supervisor/ Night Auditor

Chase Suites Hotels Luxury
07.2006 - 04.2011
  • Resolved guest complaints', billing inquiries, and other issues promptly in person, via email, and over the phone while ensuring that accurate and detailed information was provided to the client via email or phone correspondence
  • Confirmed and enhanced guest satisfaction with company policies and procedures
  • Prepare and update all month-end reports using the word, excel, and database
  • Supervised cash, credit card, and check cashing policies of 15 associates
  • Assisted in recruitment and hiring of department personnel, conducting interviews, and determining the most effective candidate for the position that the organization is filling
  • Mentored and supervised 20 department members, providing formal and informal feedback concerning performance and proactive, positive recommendations to enhance future performance
  • Trained new front desk departmental employees regarding front desk duties, enhancing the front-facing customer service provided to guests
  • Monitored postings of guest charges to minimize lost revenue, accounting for each purchase accurately, cross-referencing between inventories placed in rooms each day used and/or depleted when cleaning personnel were present in guest rooms
  • Tracked the status of suites utilized for long-term use and routine maintenance using Excel and the organization’s database
  • Recording updates promptly and appropriately concerning suites to maximize suite usage and organization revenue.

Education

Bachelor of Arts - Business Administration

University of Maryland College Park
Adelphi, MD

Skills

  • Hospitality Management
  • Supply Chain
  • CGMP
  • Business Analysis
  • Active Directory
  • Network Support
  • Human Resources
  • Visio
  • Warehouse/Logistics: Pallet Jacks, Material Handling Equipment, Forklift, Multi-Level Reach Truck
  • Manufacturing, Internal Control Procedures
  • Inventory Auditing
  • Customer Service Management
  • Computer/Office Systems: Network Installation and Troubleshooting, 10 Key Stroke @ 9,750 KPH
  • Micro-Computer Configuration/Network
  • Installation, Mastery Level in Windows Office Suites, Reporting Progress, QuickBooks, Safety Regulations
  • Desktop Support, Epitome Database
  • Google Office Suites and Cloud Services
  • Warehouse Operations
  • Transportation Planning
  • Manufacturing
  • Procurement Management
  • Production Support
  • Shipment Verification
  • Production Scheduling
  • Supply Chain Coordination
  • Hazardous Materials
  • Inventory Management
  • Shipment Coordination
  • Customer Relationship Management
  • Logistics Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Loading and unloading
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Hazard Identification
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility

Certification

  • On-Site Property Management,
  • MRI Residential Property Management,
  • Configuration Management,
  • Opera Property Management,
  • Hilton OnQ Property Management,
  • Choice Advantage,
  • Epitome Property Management Systems,
  • UPS Quantum Shipping Manager,
  • Kronos Payroll/Timekeeping Software, Research,
  • Forklift Certification
  • Six Sigma Yellow Belt Certification

Software

Microsoft Office Suites

Epitome Property Management

Google Office Suites and Cloud Services

Choice Advantage

Deltek Accounting and Procurment

On-Site Property Management

MRI Residential Property Management

UPS Quantum Shipping Manager

FedEx Worldship

Opera Property Management

TecSys Inventory Management

Oracle Cloud Enterprise (JD Edwards)

Sarbanes–Oxley

Microsoft Dynamics 365

Timeline

Material Control Associate III

Catalent Biopharma Solutions
01.2024 - 07.2024

Quality Control Coordinator

Advanced Bioscience Laboratories
12.2022 - 12.2023

Fulfillment Specialist / Supply Chain

Curative INC
03.2022 - 08.2022

Front Office Manager

Hersha Hospitality Management, Hyatt Place Hotel
08.2021 - 03.2022

Warehouse Personnel

Life Science Logistics
12.2019 - 03.2021

Lead Warehouse Fulfillment Associate

Amazon Logistics
01.2019 - 01.2020

Overnight Manager, Night Auditor

Concord Hospitality, Cambria Hotels and Suites
08.2015 - 12.2020

Leasing Consultant / Customer Service Associate / Bookkeeper

Equity Residential
10.2012 - 07.2017

Bookkeeper

Equity Residential
10.2012 - 07.2017

Manager On-Duty/Night Auditor

Dupont Circle Hotel Luxury Hotel
05.2012 - 04.2013

Night Auditor

Hilton Garden Inn / Hilton Homewood Suites
04.2011 - 05.2012

Front Desk Manager / Front Desk Supervisor/ Night Auditor

Chase Suites Hotels Luxury
07.2006 - 04.2011

Bachelor of Arts - Business Administration

University of Maryland College Park

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James Purnell