ANA C. MALTESE
Fort Lauderdale,FL
Summary
Energetic and resolute Business Risk Manager with 22 years of experience in risk management and retail banking. Demonstrated expertise in risk identification, control creation, and effective stakeholder engagement. A proven ability to collaborate with peers, across disciplines and provide guidance to multiple stakeholders while striving to drive continuous improvement. I am enthusiastic about maximizing operational performance and contributing to our enterprise success through my diligence in strategic operational risk management.
Overview
22
22
years of professional experience
Work History
Business Risk Officer, Vice President
CITIGROUP
Fort Lauderdale, FL
01.2022 - Current
- Manages and supports multiple risk and control programs, including defining strategies, approaches, processes, quality standards, tools, and reporting mechanisms to ensure global risk management consistency and excellence.
- Conducts quarterly audits of attributes to ensure accurate calculations and effective controls.
- Collaborates with business partners to address findings and recommend improvements to practices.
- Demonstrates a strong risk management mindset by considering the firm's reputation and safeguarding its assets, clients, and compliance with regulations.
- Acts in the role of Audit Coordinator for the Wealth Line of Business, facilitating responses to inquiries from ICRM, Internal Audit, and regulatory examinations.
- Created and implemented a control for 'review of Asset Movement Entitlements' within Citi Wealth, serving as a subject matter expert.
- Act as a subject-matter expert and advisor for Record Management Units (RMUs) across Risk, ensuring consistency processes and a robust control environment.
- Monitors adherence to Citi's Records Management policies, standards, and procedures.
- Produces monthly reports to support management oversight, controls, and MCA testing requirements.
- Investigate and assist in remediating Records Management issues.
- Hosts meetings with Record Owners to analyze the physical and/or digital records to obtain a record inventory for each unit that is required to be retain for legal, regulatory, or approved business reasons.
- Conduct Semi-annual Reviews of physical records stored with a third-party vendor.
- Earned the 'Employee Spotlight' award in July 2023.
- Successfully implemented a new control for Asset Movement Entitlements.
- Maintained a 100% passing rate as an SME for the Asset Movement and Records Management controls.
Branch Manager, Vice President
CITIGROUP
Weston, FL
12.2014 - 11.2022
- Managed branch sales, service, operations, and human resources.
- Led and coached staff to achieve performance goals and maintain high levels of customer service.
- Oversaw branch controls and compliance to effectively manage risk and ensure positive internal audit ratings.
- Identified training and career progression opportunities for staff, providing guidance and support for professional development.
- Demonstrated a strong understanding of risk management principles and compliance requirements.
- Received National Top Branch performance awards in 2016, 2018, 2019, 2020, and 2021.
- Achieved A-rated audits for seven consecutive years.
- Increased assets under Wealth Management by over 150% during tenure.
- Implemented a customer service excellence program that improved customer satisfaction ratings by 30%.
- Trained and developed 5 tellers, all of whom were promoted to Personal banker positions within 18 months.
District Manager, Senior Vice President
WELLS FARGO BANK
Miami, FL
12.2010 - 07.2014
- Oversaw branch operational and service performance, analyzing data, developing action plans, and managing performance expectations.
- Provided leadership, coaching, and direction to branch and area staff, driving individual and branch success.
- Partnered with segment market managers to drive synergies and coordinate priorities.
- Identified, sourced, and developed talent, coaching branch managers and their teams.
- Worked with various function managers to drive sales activities and identify opportunities.
- Demonstrated a strong understanding of risk management principles and compliance requirements.
- Led a team of 12 Store managers, resulting in a 98% customer satisfaction rate consistently across all stores.
- Successfully assisted and coached team members during the Wells Fargo/Wachovia merger.
- Reduced employee turnover by 22% by fostering a positive work environment and career development opportunities.
Education
Associate's degree - law
Unipe-Joao Pessoa
01.2002
Skills
- Fluent in Spanish
- Fluent in Portuguese
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- SharePoint
- Problem-solving
- Decision-making
- Prioritization
- Delegation
- Planning
- Detail-oriented
- Team player
- Communication
- Interaction
- Relationship-building
- Adaptability
- Research
- Investigation
- Coordinating audits
- Business monitoring reviews
- Record management
- Asset movement
- PEQR
- REG E
- Service Member Civil Relief Act
- US PATRIOT Act
- CGMI Broker Dealer
- CAN SPAM
- US Consumer Wealth Product Management
- Sales and Supervision Audit
- BSA AML Program
- OFAC
- Suspicious Activity Reporting
- Quality Assurance Review
- MCA
Timeline
Business Risk Officer, Vice President
CITIGROUP
01.2022 - Current
Branch Manager, Vice President
CITIGROUP
12.2014 - 11.2022
District Manager, Senior Vice President
WELLS FARGO BANK
12.2010 - 07.2014
Associate's degree - law
Unipe-Joao Pessoa
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