Shannon Shealy
Henderson,NC
Summary
Dynamic professional with extensive experience in operations management at Shealy's Home Improvements. Proven track record in optimizing workforce efficiency through effective scheduling and training. Skilled in construction safety and customer relations, fostering high team morale and enhancing service quality. Committed to achieving project goals while maintaining exceptional standards.
Overview
19
19
years of professional experience
Work History
Contractor Labor Supervisor
Shealy's Home Improvements
12.2018 - Current
- Supervised daily operations of labor teams to ensure project timelines were met.
- Trained new contractors on safety protocols and operational procedures.
- Coordinated schedules and assignments to optimize workforce efficiency.
- Monitored job site performance, addressing issues to maintain quality standards.
- Implemented efficient scheduling practices to maximize workforce utilization and minimize downtime.
Office Manager/Batch Plant Operator
BearRock Concrete
03.2021 - 12.2023
- Managed daily office operations, ensuring smooth workflow and effective communication among teams.
- Coordinated scheduling for meetings, appointments, and events to optimize resource allocation.
- Trained and mentored new staff on office procedures, enhancing team performance and productivity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Retail Store Manager
Dollar General
03.2013 - 10.2018
- Led daily operations, ensuring efficient staff management and exceptional customer service.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored team members on store policies, procedures, and best practices.
- Fostered a positive work environment, enhancing team morale and employee retention rates.
- Managed inventory control, cash control, and store opening and closing procedures.
Floor Manager/Inventory Specialist
Mast Family Drug
09.2006 - 03.2013
- Oversaw daily operations, ensuring compliance with safety standards and regulations.
- Trained and mentored staff on customer service best practices and pharmacy protocols.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
North Henderson School
Henderson, NC05-1997
Skills
- Construction safety
- Scheduling and planning
- Customer relations
- Site inspections
- Office management
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Medication dispensing
- Pharmacy management
- Training and mentoring
Accomplishments
High sales awards for yearly inventory management. I also won highest sales in Dr. Pepper contest issued nationwide while I was Store Manager for Dollar General. My sales went up 923% for the amount of hard work and dedication myself along with my team put into this contest.
Timeline
Office Manager/Batch Plant Operator
BearRock Concrete
03.2021 - 12.2023
Contractor Labor Supervisor
Shealy's Home Improvements
12.2018 - Current
Retail Store Manager
Dollar General
03.2013 - 10.2018
Floor Manager/Inventory Specialist
Mast Family Drug
09.2006 - 03.2013
High School Diploma -
North Henderson School