Sarah Rozema
Hudsonville,MI
Summary
Experienced professional with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities, team collaboration, and adaptability to changing needs drive consistent achievement of organizational goals. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams.
Overview
15
15
years of professional experience
Work History
Administrative and Office Assistant
GRP Liquidations
09.2022 - Current
- Maintained confidentiality of sensitive information by adhering to privacy policies
- Continually sought methods for improving daily operations and department systems for increased efficiency in a small but fast growing company
- Managed the office and systems during company growth from approximately 10 to 35 employee in the past 6 to 8 months
- Created and established new standards of procedures
- Assisted in training and coaching on new procedures
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Oversaw training for employees on certain teams
- Accomplished multiple tasks within established timeframes
- Assisted coworkers and staff members with special tasks on daily basis
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized and led manager meetings
- Monitored hours and communicated with the accountant for payroll
- Researched new systems/programs/tools to increase efficiency for customer communication, employee management, and employee use
- Managed website orders and messages, social media messages
- Created and scheduled emails and social media posts using Constant Contact and media planners
- Assisted owners and director of operations as needed
- Filled in for cashier as needed
Project Assistant (Volunteer)
Chapel Pointe Church
12.2021 - 08.2024
- Successfully assisted project manager with managing and implementing tasks and events for special events
- Created timeline and ensured deadlines and tasks were met
- Managed calendar and tracked tasks
- Participate in brainstorming and planning
- Collected, entered, and edited data and spreadsheets
Group Leader and Participant
Chapel Pointe Church
01.2019 - 12.2022
- Organized/Planned/Implemented Events
- Small group leader
- Tech and Creative team member
- Spring Break Service Trips
Transaction Coordinator/Office Manager/Broker Assistant
Prestige Home Group Real Estate
07.2017 - 11.2021
- Managed 7 real estate agents' pending processes and paperwork
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Processed commission payroll and created invoices
- Created new agent material and trained new agents on company protocols, software usage, and best practices
- Assisted the office broker with database maintenance, mailings, creating and proofing marketing material, and facilitating meetings
- Managed office supplies, greeted guests, and prepared meeting areas
- Improved overall efficiency of the office by creating templates and checklists for recurring tasks in the transaction process.
- Assisted with website and social media
Signage Production Technician
MC Sports Corporate
12.2012 - 03.2017
- Led the signage department team (June 2014-March2017) to produce all price signage for 75 stores using Excel, a sign design program, and printing equipment
- Trained and coached new assistant team members
- Assistant position (Dec 2012-June 2014)
- Proofread signage and ad inserts accuracy
- Managed multiple deadlines and projects from beginning to end
- Responded quickly to needs/changes in fast paced environment
- Trained store employees on department topics at company events through large and small group presentations
- Created new sign layouts as needed
- Increased efficiency of new store setups by improving and organizing the supply packing system
- Developed signage supply guides for store use
- Implemented company branding and guidelines
- Assisted stores with signage issues
- Filled supply orders for stores
Student Leadership Coordinator (Volunteer)
His House Christian Fellowship - GVSU
08.2011 - 04.2013
- Assisted campus minister/team in planning and staff meetings
- Oversaw and managed student team leaders and projects (Events/Outreach Team, Creative Team)
- Organized and assisted with team meetings, events, and member follow-up
Communication Intern
Christian Reformed Church US Office
06.2010 - 08.2010
- Maintained website using a CRM for Home Missions Ministry
- Wrote content for web and print
- Constructed and maintained databases
Advertising Intern
His House Christian Fellowship - GVSU
01.2010 - 05.2010
- Participated in staff meetings
- Created research proposal to improve outreach to students, developed/conducted surveys, developed media plan
- Maintained website calendar and Facebook to students, developed/conducted surveys, developed media plan
Education
Event Planning Course -
Grand Valley Online Learning
01.2012
Project Management Certificate -
Google Career Certificates/Coursera
02.2022
Bachelor of Arts - Advertising
Grand Valley State University
05.2010
Associates of Applied Science - Graphic & Web Design
Monroe County Community College
05.2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Suite
- Workflow optimization
- Google Suite and Admin Management
- Customer Relationship Management systems
- Asana
- Basic graphic and web design
Timeline
Administrative and Office Assistant
GRP Liquidations
09.2022 - Current
Project Assistant (Volunteer)
Chapel Pointe Church
12.2021 - 08.2024
Group Leader and Participant
Chapel Pointe Church
01.2019 - 12.2022
Transaction Coordinator/Office Manager/Broker Assistant
Prestige Home Group Real Estate
07.2017 - 11.2021
Signage Production Technician
MC Sports Corporate
12.2012 - 03.2017
Student Leadership Coordinator (Volunteer)
His House Christian Fellowship - GVSU
08.2011 - 04.2013
Communication Intern
Christian Reformed Church US Office
06.2010 - 08.2010
Advertising Intern
His House Christian Fellowship - GVSU
01.2010 - 05.2010
Event Planning Course -
Grand Valley Online Learning
Project Management Certificate -
Google Career Certificates/Coursera
Bachelor of Arts - Advertising
Grand Valley State University
Associates of Applied Science - Graphic & Web Design
Monroe County Community College
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