Jennifer Nunez
Ontario,CA
Summary
Experienced Store manager with a demonstrated history of working in the Automotive industry for over 20 years. Skilled in Customer Service, Management, Sales, and Leadership. Strong business development. Innovate and develop my fellow teammates to in body limitless opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Crash Champions
08.2022 - Current
- Assisted in daily operations, learning key processes and tools for effective management.
- Collaborated with team members to ensure smooth workflow and operational efficiency.
- Supported inventory management by tracking supplies and organizing stock levels.
- Engaged in customer service interactions, enhancing communication skills and client relations.
- Participated in team meetings, contributing ideas for process improvements and best practices.
- Gained proficiency in relevant software systems to streamline administrative tasks.
- Observed safety protocols to maintain a secure working environment for all staff members.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced settings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Service King Collision Center
03.2017 - 08.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in daily operations, learning key processes and tools for effective management.
- Collaborated with team members to ensure smooth workflow and operational efficiency.
- Participated in team meetings, contributing ideas for process improvements and best practices.
- Observed safety protocols to maintain a secure working environment for all staff members.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Advisor
Avalon Collision Center
09.2015 - 03.2017
Education
Certificate of Technical Studies - Automotive Repair
Cypress College
Cypress, CA12-2002
No Degree - Business Management
San Diego State University
San Diego, CA06-2000
High School Diploma -
Inglewood High School
Inglewood, CA06-1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Goal setting
- P&L management
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Workflow planning
- Business development
- Sound judgment
Certification
- I-CAR Training - Since 2002
I-CAR
I-Car Certification in the latest repair methods to current repair procedures, mechanical, Air bags and ADAS Caliberations.
Timeline
General Manager
Crash Champions
08.2022 - Current
General Manager
Service King Collision Center
03.2017 - 08.2022
Service Advisor
Avalon Collision Center
09.2015 - 03.2017
Certificate of Technical Studies - Automotive Repair
Cypress College
No Degree - Business Management
San Diego State University
High School Diploma -
Inglewood High School
Similar Profiles
Logan M. RedLogan M. Red
Collision Repair Technician at Crash ChampionsCollision Repair Technician at Crash Champions
Greg MooreGreg Moore
Collision Estimator at Crash ChampionsCollision Estimator at Crash Champions
Morgan HarrisonMorgan Harrison
Estimator at Crash ChampionsEstimator at Crash Champions
Jorge ReyesJorge Reyes
Administrative Tasker at DHL Supply Chain - ExelAdministrative Tasker at DHL Supply Chain - Exel
James RutledgeJames Rutledge
General Foreman at Cattrac ConstGeneral Foreman at Cattrac Const