Katelynn Garza
Houston,TX
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Central Houston Cadillac
2621 South Loop W
06.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Routed incoming mail and messages to relevant personnel without delay.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Sames Ford
1400 E Hwy 83, Mcallen ,TX
01.2025 - 06.2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Scheduled office meetings and client appointments for staff teams.
Cashier /Lead Retail Sales Associate
Dicks Sporing Goods
McAllen, TX
06.2023 - 03.2024
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
Education
Psja Early College High School
805 W Ridge Rd, San Juan TXSkills
- Cash handling
- Time management
- Telephone etiquette
- Data entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
Central Houston Cadillac
06.2025 - Current
Front Desk Receptionist
Sames Ford
01.2025 - 06.2025
Cashier /Lead Retail Sales Associate
Dicks Sporing Goods
06.2023 - 03.2024
Psja Early College High School