Alicia Torres
Bellingham,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Quick learner seeking to leverage skillset into long-term career.
Overview
20
20
years of professional experience
Work History
Personal Shopper/Delivery Driver
Instacart/Uber/Door Dash
08.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders at customer's homes or locations.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
Prep Cook/Social Media Manager
Bayou On Bay
02.2020 - 09.2023
- Developed marketing content such as graphics, promotional materials and advertisements for social media, as well as revamping an outdated website to better serve current customer needs and increase customer engagement
- Utilizing extensive experience in both back of house and front of house, was able to work with management and staff to come up with new promotions and create a more efficient workflow
- Was given 2 unsolicited raises within my first 4 months of employment based on my performance and dedication to improving working conditions.
Community Service Volunteer Organizer
Camp 210
10.2020 - 06.2021
- Evaluated program effectiveness using surveys and feedback from participants, making adjustments as needed to better serve the community.
- Fostered a positive environment for volunteers by addressing concerns promptly and maintaining open lines of communication.
- Expanded outreach efforts by identifying underserved populations and tailoring programs to meet their specific needs.
- Raised awareness of community needs through educational presentations, social media campaigns, and partnerships with local groups.
- Assisted in grant writing efforts to secure funding for ongoing community programs and special projects.
- Prepared and distributed meals, dispensed medications and monitored safety of residents.
- Used equitable strategies to fairly enforce city ordinances and worked directly with local government officials to create new legislation.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
Bartender/Door Person/Social Media Manager
The Racket/The Shakedown
06.2016 - 08.2018
- Starting as a line cook, quickly worked up to Bartending and was offered the position of Social Media Manager in addition to opening and closing Bartending duties
- Helped organize special events and promotions, as well as creating social media posts and graphic designs for print and web
- Maintained existing relationships and gained a loyal following of regular customers that followed to my next job
- Interacted with customers both in person, over the phone, and onlinetaking orders, ticket sales, and promoting events, as well as engaging in conflict resolution with occasionally belligerent patrons.
Patient Care Coordinator
Top Shelf
04.2014 - 03.2015
- Received incoming calls and triaged phone requests, including requests for appointments, form completion, and medication refills
- Welcomed patients upon arrival, communicated patient arrivals to the team, and managed patient visit expectations
- Educated staff and patients by developing informational materials and facilitating personal research
- Connected patients with available community and charitable resources.
Personal Assistant
Bonnie Brayton
02.2011 - 01.2013
- Handled correspondence, including emails, letters, mail, and text messages
- Coordinated and executed major household tasks such as pet care, maintenance, gardening, and repairs
- Assisted client with personal needs such as meals, medications, errands, organization, and housekeeping
- Assisted client with sales via eBay by taking photos, keeping track of inventory, creating product auctions, as well as packing and shipping items.
Education
Northwest Florida State College
Niceville, FLSkills
- Product Knowledge and Support
- Conflict Resolution
- Multitasking and Prioritization
- Cultural Awareness and Sensitivity
- POS Systems and Ordering Platforms
- Google Workspace (G-Suite)
- Microsoft Office Suite
- Verbal and Written Communication
- Typing (80 WPM
- Delivery Management
- Payment Processing
- Inventory Management Systems
- Resource Management
- Personalized Support
- Customer Relations
- Creative Solutions
Timeline
Personal Shopper/Delivery Driver
Instacart/Uber/Door Dash
08.2021 - Current
Community Service Volunteer Organizer
Camp 210
10.2020 - 06.2021
Prep Cook/Social Media Manager
Bayou On Bay
02.2020 - 09.2023
Bartender/Door Person/Social Media Manager
The Racket/The Shakedown
06.2016 - 08.2018
Patient Care Coordinator
Top Shelf
04.2014 - 03.2015
Personal Assistant
Bonnie Brayton
02.2011 - 01.2013
Northwest Florida State College
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