Jhonathen Ordunez
Fontana,CA
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Angelus Block Co.Inc
Rialto, CA
05.2023 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Warehouse Worker
CJ Logistics
Ontario, CA
01.2021 - 04.2023
- Operated warehouse machinery and equipment, forklifts, electric pallet jacks, conveyer belts, cherry pickers.
- Operated scanners, computers, and other inventory data bases to track orders.
- Prepared shipments using proper packaging techinques and safety guidlines
Inventory Specialist
Amazon
Rialto, CA
08.2018 - 12.2020
- Developed and implemented effective inventory control systems.
- Conducted periodic inventories and physical counts of product supplies.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
Sales Representative
AT&T
Corona, CA
05.2017 - 07.2018
- Negotiated pricing contracts with customers to maximize profits.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented products and services to prospective and existing customers to meet client needs.
Assistant Store Manager
All Flags & Sports
Ontario, CA
11.2015 - 03.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Associate
All Flags & Sports
Ontario, CA
11.2012 - 11.2015
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Arts - Sociology
California State University of San Bernardino
San Bernardino, CA06-2022
Associate of Science - University Studies of Mathematics & Science
Chaffey Community College
Rancho Cucamonga06-2019
Associate of Applied Science - University Studies of Social & Human Behaviors
Chaffey Community College
Rancho Cucamonga, CA06-2019
High School Diploma -
Summit High School
Fontana, CA06-2013
Skills
- Operating Systems: Windows XP, Windows XL, TBRED, Outlook, CNC, Adobe Illustrator, Photoshop
- Operating Machinery: Cherry Picker, Forklift, Stand-up Reach, Inventory Scanner
- Soft Skills : Communication, Listening, Advising, Time Management, Organization and Patience
Timeline
Customer Service Representative
Angelus Block Co.Inc
05.2023 - Current
Warehouse Worker
CJ Logistics
01.2021 - 04.2023
Inventory Specialist
Amazon
08.2018 - 12.2020
Sales Representative
AT&T
05.2017 - 07.2018
Assistant Store Manager
All Flags & Sports
11.2015 - 03.2017
Sales Associate
All Flags & Sports
11.2012 - 11.2015
Bachelor of Arts - Sociology
California State University of San Bernardino
Associate of Science - University Studies of Mathematics & Science
Chaffey Community College
Associate of Applied Science - University Studies of Social & Human Behaviors
Chaffey Community College
High School Diploma -
Summit High School