Brittany Durham
Brooksville,FL
Summary
My objective is to join a company that will allow me to showcase my abilities and further develop my skill set. As well as provide me with opportunities to advance within the workplace. Looking for somewhere to begin my career. I am excited about this opportunity to join your team Hardworking Driver with expertise in providing excellent transportation services. Engaging and pleasant personality with a safe and accident-free driving record. A safety-focused individual possessing an outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. A hardworking employee who is enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Responsible Cashier that is proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. I am prepared to use knowledge and experience to take on all business requirements.
Overview
11
11
years of professional experience
Work History
Uber/Lyft Driver
Uber/Lyft
12.2022 - Current
- Inspected vehicle before/after every trip to access performance and maintenance requirement
- Planned optimal routes to minimize delays and maximize time efficiency.
- Checked vehicle after every shift for any damage and made sure it was properly cleaned and maintained.
- Logged daily mileage, gas and other data.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Transported clients to their destinations, safely and on time.
- Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
- Delivered goods and services to customers on time and in excellent condition.
- Demonstrated professional conduct with clients and families to deliver outstanding customer service.
- Practiced safe and secure loading methods to avoid damaging goods.
- Completed order forms and collected payments to keep customer accounts current.
Crew Member/ Trainer
Tim Hortons
02.2022 - 11.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Established and maintained quality control standards.
Debt Collector/Customer Service
ConServe
01.2020 - 04.2020
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire about their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable.
Customer Service Representative
Strategic Financial Solutions
07.2018 - 12.2019
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Wrote call center scripts.
Sales Associate, Cashier, and Customer Service
Walmart
09.2014 - 07.2018
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store.
Crew Member
Dunkin' Donuts
01.2017 - 11.2017
- As an employee of Dunkin Donuts it was my duty to make customers coffee and donuts, stock the shelves, and unload the truck weekly
- Also, used a POS system to cash customers out and would open and close the store down.
Team member
Mcdonald's Dade
01.2013 - 01.2016
- My responsibilities as a team member consisted of much more than just one consistent job
- Such as being proficient in knowing how to work all hours of the day and night, daily food preparation and completion, cleaning tasks, as well as having the ability to take customers' orders via a POS system
- Capable of doing whatever needs to be done.
Education
High School Diploma -
Penn Foster Online
Scranton, PA05.2012
Skills
- Automotive Service
- Customer Service
- Sales
- Receptionist
- Microsoft Word
- Microsoft Office
- Retail sales
- Management
- Excel
- Coffee Experience
- POS
- Barista Experience
- Service writing
- Tire service
- Vehicle maintenance
- Passenger Assistance
- Vehicle Maintenance
- Passenger Transportation
- Customer Rapport
- Navigational Systems and GPS
- Call Management
- Appointment Scheduling
- Account Updating
- Consultative Sales
- Data Collection
- Complaint Resolution
- Data Entry
- Product Knowledge
- Paperwork Processing
- Process Optimization
- Technical Support
Additional Information
I pride myself on an unparalleled work ethic, honest, and loyalty. Self-motivated and believe that I can be a great asset to your company. I am also a believer in teamwork, and will bring my very best every single day but, also work well on my own. I enjoy listening and helping others.
Assessments
- Reliability, Highly Proficient, 12/01/19
- Data Entry, Expert, 01/01/20
- Sales: Influence & Negotiation, Highly Proficient, 12/01/19
- Customer Focus & Orientation, Highly Proficient, 01/01/20
Personal Information
- Relocation: Anywhere
- Title: Customer Service Representative
Timeline
Uber/Lyft Driver
Uber/Lyft
12.2022 - Current
Crew Member/ Trainer
Tim Hortons
02.2022 - 11.2022
Debt Collector/Customer Service
ConServe
01.2020 - 04.2020
Customer Service Representative
Strategic Financial Solutions
07.2018 - 12.2019
Crew Member
Dunkin' Donuts
01.2017 - 11.2017
Sales Associate, Cashier, and Customer Service
Walmart
09.2014 - 07.2018
Team member
Mcdonald's Dade
01.2013 - 01.2016
High School Diploma -
Penn Foster Online
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