Skyla Burrell
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
TARGET
09.2022 - Current
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
Cashier
CVS
08.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Business Degree - Accountant health major
Tampa Bay Technical Highschool
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Payment Management
- Issue Escalation
- Microsoft Certified
- Account and Finance
- Data Entry
- Efficient and Detail-Oriented
Additional Information
HI my name is Skyla I'm a very positive worker, Working well around team members and staff to the best of my ability with the additional knowledge of customer service skills to make the environment welcoming.
Skills Highlight
- Customer service skills
- Microsoft Certified
- Accounting
- Health Finance
- Social Media-Entrepreneurship
- Certified
- Great and Efficient learner
- Team Oriented
- Organized
- Works well in quick environment
- Customer Management
- Positive worker
- Team helper
Timeline
TARGET
09.2022 - Current
Cashier
CVS
08.2021 - 05.2022
Business Degree - Accountant health major
Tampa Bay Technical Highschool
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