Corin Luciano
Orlando
Summary
Licensed health insurance professional equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis, claims processing, and client education, bringing client-first approach to every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
TranzAct
06.2023 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Educated clients on insurance policies and procedures.
- Negotiated contracts and terms of sale with potential customers.
Licensed Insurance Agent
E-Z MEDICARE
12.2022 - 06.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
Licensed Insurance Agent (TEMPORARY)
Blue Shield
08.2022 - 12.2022
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Developed and implemented marketing strategies to drive health insurance sales.
Assistant Manager/Service Manager
Red Lobster
09.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Lead Server Trainer
Hard Rock Casino
10.2017 - 05.2019
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Organized server schedules to maximize staffing efficiency while accommodating individual availability requests whenever possible.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Associate of Science - MEDICAL BILLING AND CODING
AAPC
07-2026
Skills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Claims processing
- HIPAA
- Compliance
- Life insurance
- Needs assessment
- Insurance terminology
- Sales lead coordination
- Individual health plans
- HIPAA compliance
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
Certification
- Certified Risk Manager (CRM) - The National Alliance for Insurance Education & Research.
- Life and Health Insurance License - FL Department of Insurance.
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Licensed Insurance Agent/Broker - FL Department of Insurance.
- Medicare Certification – Various Providers.
- Healthcare Reform Specialist(HRS)- America's Health Insurance Plans(AHIP).
Timeline
Licensed Health Insurance Agent
TranzAct
06.2023 - Current
Licensed Insurance Agent
E-Z MEDICARE
12.2022 - 06.2023
Licensed Insurance Agent (TEMPORARY)
Blue Shield
08.2022 - 12.2022
Assistant Manager/Service Manager
Red Lobster
09.2019 - 05.2022
Lead Server Trainer
Hard Rock Casino
10.2017 - 05.2019
- Certified Risk Manager (CRM) - The National Alliance for Insurance Education & Research.
- Life and Health Insurance License - FL Department of Insurance.
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Licensed Insurance Agent/Broker - FL Department of Insurance.
- Medicare Certification – Various Providers.
- Healthcare Reform Specialist(HRS)- America's Health Insurance Plans(AHIP).
Associate of Science - MEDICAL BILLING AND CODING
AAPC
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