Carolina Berrio
Miami
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
The Grove – The W South Beach
01.2023 - Current
- Provides high-end dining service in a luxury hotel setting, ensuring Forbes 5-star standards
- Delivers personalized guest experiences with a focus on hospitality and attention to detail
- Manages high-volume covers while maintaining efficiency and service quality
- In charge of serving all Amex Platinum, Marriott Bonvoy VIP, Titanium, and Ambassador Elite guests, as well as Centurion American Express guests
Part-Time Server
Bistro Café
06.2022 - 01.2023
- Provided attentive service in a boutique café setting
- Assisted with daily café operations, including order taking and food running
- Engaged with guests to create a warm and welcoming atmosphere
Server
Social – Ocean Drive
01.2022 - 06.2022
- Delivered excellent service in a high-traffic, beachfront location
- Maintained efficiency in fast-paced environments, balancing multiple tables effectively
- Assisted with bar service and cocktail recommendations
Floor Manager
Icon on the Beach / Kantina / Trattoria – Ocean Drive
01.2021 - 06.2022
- Covering Shift of all Manager at all location
- Oversaw floor operations, ensuring smooth service and guest satisfaction
- Managed staff coordination and cover distribution during peak hours
- Handled customer inquiries and resolved service issues promptly
Server
La Tiendita Taqueria – Wynwood
01.2020 - 01.2021
- Delivered exceptional service in a vibrant, high-energy Mexican and Latin cuisine restaurant
- Assisted guests with menu recommendations, highlighted daily specials, and maximized sales through effective upselling
- Maintained in-depth knowledge of Mexican cuisine, traditional ingredients, and beverage pairings to enhance the guest experience
Education
Marketing Degree - Marketing
Politecnico Gran Colombia
Pereira, Colombia01-2010
Skills
- Upscale dining service standards
- Casual dining service standards
- High-volume restaurant environments
- Guest relations
- Customer service
- Multitasking
- Performing under pressure
- Knowledge of wine
- Knowledge of cocktails
- Knowledge of food pairings
- POS systems: Clover, Micros and Toast
Certification
- Forbes 5-Star Trained
- Marriott 5-Star University – F&B Training
- Open and Closing Manager Procedures
- Inventory Management and Control
Timeline
Lead Server
The Grove – The W South Beach
01.2023 - Current
Part-Time Server
Bistro Café
06.2022 - 01.2023
Server
Social – Ocean Drive
01.2022 - 06.2022
Floor Manager
Icon on the Beach / Kantina / Trattoria – Ocean Drive
01.2021 - 06.2022
Server
La Tiendita Taqueria – Wynwood
01.2020 - 01.2021
Marketing Degree - Marketing
Politecnico Gran Colombia
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