Heidi Worfler
Saint Louis,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
Overview
26
26
years of professional experience
Work History
Shipping and Receiving Associate
CORELINK SUGRICAL
Fenton, MO
07.2020 - Current
- Correctly utilize an inventory management system and maintain appropriate work documents
- Pull material to work orders and stage material within designated areas
- Correctly count product and perform counts to maintain an accurate inventory
- Ensure compliance to inventory and quality processes and procedures
- Assist other employees in the performance of their assigned duties when necessary
- Research and resolve inventory discrepancies.
Merchandise Supervisor
JCPENNEY COMPANY, Illinois
, Missouri
01.2011 - 07.2020
- Interview potential applicants for the sales floor and Salon
- Perform onboarding, new hire training, compliance training and performance management
- Perform payroll, schedules for the store, and perform correctives
- Manage customer service experience through coaching and training
- Led team between 30-75 associates
- Resolve customer complaints
- Drive sale events in fine jewelry, furniture and custom windows
- Plan and execute merchandise presentation and monthly planner sets
- Oversee and maintain Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities in specialty business to prevent shrinkage and correct inventory
- Good knowledge of department operations and good sales skills
- Inform customers with product knowledge
- Replenish stock when available
- Train associates in department merchandise and procedures
- Assisted customers with furniture, fine jewelry, and window orders.
Prior Authorization Specialist
Express Scripts
Saint Louis, United States
09.2009 - 08.2010
- Process prior authorization per each plan sponsors and participants and access to a network of over numerous pharmacies and ESI contracted clients/sponsors
- Assess and review request via telephone and written inquires based on benefit plan design, client specifics and clinical criteria
- Communicate and provide information to all participants about drug coverage and provide accurate procedures for medication exceptions
- Facilitate resolution of drug coverage and issues and effectively address research and resolve issues
- Work in Call Center, handling multiple calls, working with physician’s offices, physicians, and pharmacies.
Center Specialist
FEDEX OFFICE
Creve Coeur, Missouri
01.2008 - 01.2011
- Print and shipped documents to customers worldwide
- Printed digital files into full document presentations
- Processed direct mail services for customers
- Trained employees on direct mail software
- Processed invoices for FedEx Express.
Medical Assistant
CONTEMPORARY OB-GYN
Festus, Missouri
01.2006 - 01.2008
- Trained other medical assistants in office procedures
- Processed patient vitals, medical history, and administrated drugs
- Processed prescriptions to numerous/various pharmacies
- Assisted physicians with exams and other in office procedures.
EKG Technician
JEFFERSON MEMORIAL HOSPITAL
Festus, Missouri
01.2006 - 01.2007
- Assisted Cardiologists with the diagnosis and treatment of various cardiovascular problems
- Helped perform sonograms and treadmill stress test
- Performed electrocardiograms on patients before and after surgical procedures.
Executive Store Manager
WALGREENS, District
St. Louis, Missouri
01.1998 - 01.2006
- Merchandised displays on sales floor
- Responsible for cash control, inventory control, merchandising, ordering, and maintenance activities
- Organized and managed special events and promotions
- Communicate with corporate personnel in making promotions and marketing strategies
- Utilized team-building strategies, including coaching and constructive feedback, with an emphasis on training and development
- Exhibited a constructive team-spirit approach to attain individual and group goals
Education
Bachelors - Business Management
University of Phoenix
Associates of Applied Science - undefined
Allied College
Timeline
Shipping and Receiving Associate
CORELINK SUGRICAL
07.2020 - Current
Merchandise Supervisor
JCPENNEY COMPANY, Illinois
01.2011 - 07.2020
Prior Authorization Specialist
Express Scripts
09.2009 - 08.2010
Center Specialist
FEDEX OFFICE
01.2008 - 01.2011
Medical Assistant
CONTEMPORARY OB-GYN
01.2006 - 01.2008
EKG Technician
JEFFERSON MEMORIAL HOSPITAL
01.2006 - 01.2007
Executive Store Manager
WALGREENS, District
01.1998 - 01.2006
Bachelors - Business Management
University of Phoenix
Associates of Applied Science - undefined
Allied College