Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose Ferrigon

Lithonia,GA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Jeanette Whilite
06.2020 - 02.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Answered customers' questions, recommended items, and recorded order information.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Deli Worker

Donna Pacheco
09.2013 - 08.2016
  • Observed customer purchases in line and differentiated between standard portions.
  • Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.
  • Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Prepared salads, soups and sandwiches for customers.
  • Resolved customer complaints professionally and efficiently safeguarding continued patronage.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Streamlined daily tasks by implementing effective time management techniques during busy shifts.
  • Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maximized shelf life of perishable items through proper storage methods following company guidelines.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Enhanced overall store sales by upselling complementary items such as specialty cheeses, breads, and salads.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided professional services and support in a dynamic work environment.

Education

Certificate - Seamstress

McKyntire Vocational Center
Kingston Jamaica
10.1996

No Degree - English, Arithmetic, Science, Geography; Ect,

Murray Mountain A/A
Jamaica WI
08.1983

Skills

  • Upselling and Cross Selling
  • Order Accuracy
  • Ability to Lift 30 Pounds
  • Food sales and promotion
  • Cleaning and sanitizing
  • Table Setting
  • Warm and Friendly
  • Food station setup
  • Food Preparation and Safety
  • Performance Improvement
  • Guest Engagement
  • Cleanliness standards
  • Team Player
  • Food handling
  • Courteous Phone Demeanor
  • Food Running
  • Guest Seating
  • Cash Handling
  • Workflow Coordination
  • Table Monitoring and Turnover
  • Table Bussing
  • Quality Control
  • Adaptable and Flexible
  • Relationship Management
  • Hospitality best practices
  • Reliable and Responsible
  • Front-of-house display creation
  • Food Safety Standards
  • High Energy and Stamina
  • Staff Training
  • Transactions and Cash Handling
  • Safe Food Handling
  • Food inspection
  • Food spoilage prevention
  • Relationship Building
  • Professional Appearance
  • Strong Work Ethic
  • Beverage Preparation
  • Allergy awareness
  • Food safety understanding
  • Daily specials memorization
  • Food safety practices
  • Tableside Etiquette
  • Self-Directed
  • Active Listening
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Flexible and Adaptable
  • Food and Beverage Service

Certification

  • CPR certified

Timeline

Server

Jeanette Whilite
06.2020 - 02.2024

Deli Worker

Donna Pacheco
09.2013 - 08.2016

Certificate - Seamstress

McKyntire Vocational Center

No Degree - English, Arithmetic, Science, Geography; Ect,

Murray Mountain A/A

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