Karon Clark

Calumet City,IL

Summary

Knowledgeable Case Manager experienced in coordinating care for high risk youth, senior population and Behavior health individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives. Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than 10 years of working in community to provide information regarding available programs.

Work History

Analyst Case Manager

Aetna CVS

Downers Grove, Illinois

09.2014 - Current

Participated in professional growth programs to support special education improvement efforts.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
Evaluated treatment plans against individual goals and healthcare standards.
Managed caseload of 150 members completed health risk assessments to provide comprehensive, care plans

Program Specialist

Centene

Chicago, Illinois

09.2014 - 02.2019

Interviewed members to establish healthcare needs and established goals to created action plans to achieve goals.
Heavy follow up
Oversaw all State case issues with successful resolutions
Determined members needs and developed program initiatives according to preferences and needs
Aided in implementations of goals and maintenance of healthcare plan.
Assisted with linking members to community resources and healthcare providers and mental health professionals
Followed NCQA guidelines, successfully met company goals
Successfully passed all audits
Led onboarding activities for several members to equip staff in daily responsibilities
Oversaw 5 projects each year from concept through final delivery

Resident Services Coordinator

Habitat Company

Chicago, IL

04.2012 - 09.2014

Developed monthly schedules and assignments senior activities
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Recruited, community organizations to support quality of life programs for senior residence
Managed and coordinated engagement programs
Managed 175 senior resident case files and successfully passed all state audits
Developed and created programs and monitored effectiveness against individual participant needs.
Identified issues, analyzed information and provided solutions to problems.

Overview

years of professional experience

Certification

Education

Bachelor of Arts - Social Work

Governors State University

Park Forest, IL

05.2011

Skills

EMR / EHR
Documentation proficiency
Staff Management
Staff education and training
Patient Assessments
Needs assessment
Case management

Patient Management
Medical Records Management
Direct Patient Care
Chronic disease management
Interviewing skills
Client needs assessments
Written and verbal communication

Accomplishments

Supervised team of 15 staff members.
Achieved Exceptional award by completing violence reduction with accuracy and efficiency in high risk communities by mediating comflicts
Documented and resolved high risk youth issues which led to reduction in violence.
Actively participated in weekly talk radio show to support community needs and concerns
Developed activities and programs which resulted in senior engagement
Achieved state case resolutions through effective communication ,listening and analyzing in order to successfully resolve issues
Organized community events and successfully engaged vendors and community organization's to participate