James Caicedo Jr
Tucson,AZ
Summary
Experienced and dependable worker with background in remote and hybrid work known for high productivity and efficient task completion. Skilled in content moderation that includes content analysis, digital literacy , and community management to ensure safe online environments. I am also very experienced in different labors of customer service which include customer experience , sales , retention , manual labor, equipment operation, and maintaining a clean and organized workspace. I have gained a keen eye for details , the ability to handle sensitive situations with discretion due to my effective and problem solving communication along with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Content Moderator
Alorica
Tucson, A.Z
08.2022 - Current
- Demonstrated great work ethic and organization when project was remote
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Monitored user-generated content for violations of community standards.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Maintained up-to-date knowledge of best practices in content moderation
Customer Service Representative
VXI Global Solutions LLC
Tucson, AZ
01.2021 - 07.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product installation and troubleshooting
Cashier
Burger King
Tucson, AZ
01.2020 - 12.2020
- Greeted customers and provided great customer service.
- Processed payments , gave change , and issued receipts for orders.
- Answered customer inquiries regarding menu items and special offers.
- Took orders , prepared foods , kept stations cleaned and sanitized
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05.2021
Skills
- Content Management
- Remote work
- hybrid work
- excellent communication
- self motivation
- Tech skills
- adaptability
- Active listening
- Customer Service
- De-Escalation techniques
- Data entry
- Source Utilization
- Time management abilities
- Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Organizational Skills
Timeline
Content Moderator
Alorica
08.2022 - Current
Customer Service Representative
VXI Global Solutions LLC
01.2021 - 07.2022
Cashier
Burger King
01.2020 - 12.2020
High School Diploma -
Pueblo High Magnet School