Amber Rowe
Deposit,NY
Summary
Efficient, detailed oriented, and organized individual with customer service, receptionist, and secretary experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
3
3
years of professional experience
Work History
Medical Secretary
UHS Primary Care Walton
Walton, NY
03.2024 - Current
- Verified patient demographics and insurance information prior to each visit or procedure.
- Coordinated referrals between primary care physicians and specialists as required.
- Performed data entry tasks related to patient information into various databases.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Ensured UHS Policies and HIPAA compliance was maintained throughout the practice by following protocols.
- Documented and responded to incoming correspondences to address questions.
- Processed and prepared patient billing and insurance claims.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Utilized medical software for patient registration, scheduling, and records management.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Communicated with patients with compassion while keeping medical information private.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
Medical Receptionist
UHS Primary Care Walton
Walton, NY
05.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict UHS Policies and HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
Social Services Program Specialist
Delaware County Social Services
Delhi, NY
04.2022 - 05.2023
- Provided case management services to individuals and families in need of social services.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Maintained client records, including documentation of service provision and progress towards goals.
- Facilitated in-person and phone interviews with clients to discuss their challenges and successes.
- Collaborated with community partners to coordinate services for clients.
- Advocated on behalf of clients with government agencies or other organizations providing services.
- Researched available programs that could benefit clients' situations.
- Educated clients about their rights related to public benefits or other entitlements.
- Provided crisis intervention services to individuals experiencing emotional distress or mental health issues.
- Monitored program outcomes through data collection methods such as surveys or interviews.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Performed assessments to determine individual limitations and strengths.
- Monitored client progress and updated case files accordingly.
Education
High School Diploma -
Deposit Central School
Deposit, NY06-1996
Skills
- Payment Collection
- Insurance Verification
- HIPAA Compliance
- Records Management
- Records Maintenance
- Petty cash management
- Appointment Setting
- Proficient in Citrix and Epic (Medical software)
- Patient Registration
- Appointment management
- Appointment Scheduling
- Front Desk Operations
- Co-payment collection
- Telephone Etiquette
- Patient callbacks
- Patient Scheduling
- HIPAA Guidelines
- Documentation
- Family Support
- Documentation proficiency
- Educational Support
- Individual Counseling
- Client and Family Interviews
- Microsoft Access
Timeline
Medical Secretary
UHS Primary Care Walton
03.2024 - Current
Medical Receptionist
UHS Primary Care Walton
05.2023 - Current
Social Services Program Specialist
Delaware County Social Services
04.2022 - 05.2023
High School Diploma -
Deposit Central School
Similar Profiles
EDWARD ELLIOTTEDWARD ELLIOTT
Access Center Representative at UHS Primary Care BinghamtonAccess Center Representative at UHS Primary Care Binghamton
Modjadji Desiree MashilaneModjadji Desiree Mashilane
Assistant Teacher at Walton Jameson Primary SchoolAssistant Teacher at Walton Jameson Primary School
Julie SavichhardyJulie Savichhardy
RN Case Manager at UHS Home CareRN Case Manager at UHS Home Care
Kristen McNamaraKristen McNamara
Bartender at K's InnBartender at K's Inn
Evan KenyonEvan Kenyon
Sanitation Worker at Frito LaySanitation Worker at Frito Lay