Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Cerenity Acosta

Houston,USA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Member Specialist

Sam's Club
06.2023 - Current
  • Deliver exceptional customer service, assisting members with purchases and resolving concerns
  • Operate front-end equipment and support mobile retail applications for seamless transactions
  • Maintain a positive environment by greeting and thanking members, enhancing their experience
  • Assist in various areas including self-checkout, cart attending, and returns, ensuring smooth operations
  • Provide guidance on member self-service technology, improving member satisfaction and efficiency
  • Elevate member experience through personalized service, tech-savvy support, and proactive problem-solving across multiple store areas
  • Drive operational efficiency by streamlining checkout processes, optimizing self-service technology usage, and enhancing overall store functionality
  • Foster a welcoming atmosphere, addressing member inquiries with empathy and expertise to build lasting relationships and loyalty
  • Adapt swiftly to evolving retail technologies, leveraging mobile applications to facilitate seamless transactions and improve member satisfaction
  • Contribute to a cohesive team environment, flexibly assisting in various departments to ensure smooth operations and exceptional service delivery
  • Create a welcoming atmosphere by addressing member inquiries with empathy and expertise, building strong connections and enhancing the shopping experience.

Theatre team member/Box office cashier (Cross-shifter)

Cinemark 12 & XD
07.2021 - 03.2022
  • Sold tickets to movies and special events while providing movie and event information
  • Responsible for security of cash and tickets
  • Cleaned and maintained the box office area
  • Assisted in concessions, ushering, and other areas as needed
  • Implemented sanitation protocols and ensured high-touch areas were cleaned and sanitized
  • Worked flexible shifts including mornings, afternoons, evenings, weekends, and holidays
  • Gained strong verbal and interpersonal skills
  • Worked independently and collaboratively with teammates
  • Handled cash transactions accurately
  • Provided excellent customer service and enhanced the overall movie-going experience.

Keyholder/Associate

Claire's
01.2021 - 04.2021
  • Assisted customers and organized displays
  • Acted as sales leader and assumed management duties in the absence of a supervisor
  • Delivered sales through friendly and efficient customer service
  • Ensured customers had a fun and enjoyable shopping experience
  • Demonstrated Claire's products and provided product knowledge
  • Processed store deliveries, visual merchandising, stock takes, and markdowns
  • Gave ear piercings
  • Maintained store cleanliness and organization
  • Supported cashiers during high customer volume
  • Supervised cleaning and delivery staff
  • Offered support and training to new employees
  • Performed product demonstrations to customers.

Sales Associate

Kolache Factory
01.2020 - 03.2020
  • Offered product and service consultations and employed upselling techniques
  • Recommended foods/drinks to customers based on needs and preferences
  • Processed orders through the system and coordinated product deliveries
  • Stayed up to date on store promotions and payment policies
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.

Sales Associate

Forever 21
09.2019 - 12.2019
  • Drove sales of clothing and shoes by applying proactive nature, knowledge of customer preferences, and active listening skills
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Sold various products by explaining unique features and educating customers on proper application
  • Recommended merchandise to customers based on needs and preferences
  • Stayed up to date on store promotions, payment policies, and security practices
  • Performed floor moves, merchandising, display maintenance, and cleaning to keep sales areas well-stocked, organized, and current.

Education

Associates Degree -

Houston Community College
Houston, Texas
03.2022

Skills

  • Exceptional communication
  • Customer Service
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Understanding Customer Needs
  • Customer service excellence
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Relationship Building
  • Cross-selling abilities

Personal Information

  • Age: 23
  • Nationality: Egyptian and Mexican American

References

  • Brian Truong, (832)212-1118
  • Monique Hodge, +1 (505)979-8278
  • Anthony Battaglia, (713)371-8808
  • Shar, (614)902-6824
  • Kylar Cross, (312)586-0783

Timeline

Member Specialist

Sam's Club
06.2023 - Current

Theatre team member/Box office cashier (Cross-shifter)

Cinemark 12 & XD
07.2021 - 03.2022

Keyholder/Associate

Claire's
01.2021 - 04.2021

Sales Associate

Kolache Factory
01.2020 - 03.2020

Sales Associate

Forever 21
09.2019 - 12.2019

Associates Degree -

Houston Community College

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Cerenity Acosta