Cheryl L. Mitchell
Atlanta,GA
Summary
I have 32 years of experience, including as a Senior Account Manager in industries including insurance Carriers. Most recently, I have been working as a Senior Account Manager at Travelers Insurance Company from July 1987 to December 2019. Skills and experience include: Material Management, Policy Analysis. I hold a Bachelor of Arts (BA) degree in Sociology from Albany State University Forward-thinking Senior Account Manager with [Number] years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality. Driven Senior Account Manager with extensive knowledge of managing [Type] accounts with familiarity and professionalism. Enterprising individual known for goal-oriented thinking and solutions-oriented problem-solving. Dedicated to best-in-class client services.
Overview
35
35
years of professional experience
Work History
Home Health Care Worker
Detra Harris
Woodstock, GA
05.2020 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted with paying clients bills and shopping to buy things for the house.
- Provided direct personal care and administrative services to clients.
Experience Senior Account Manager
Travelers Insurance Company
Atlanta, GA
07.1987 - 12.2019
- Underwrote new and renewed insurance policies and endorsements
- Reviewed customer applications to determine appropriate premiums
- Used established underwriting guidelines to evaluate complex risk as captive reinsurance programs, joint ventures and large deductible programs
- Identified opportunities to write additional lines of business
- Prepared quotes marketed in assigned territories
- Monitored key metrics such as new business hit ratio, renewal retention ratio, and premium growth
- Served as a technical resource with Assistant Underwriters
- Complied with all company policies, procedures and rating plans
- Used computer to enter quotations, binders and support documentation
- Used office suite software such as Outlook, Excel, and Microsoft word
- Knowledge sets include: quoting policies, declined excessive risk, decreased value of policy when risk is substandard
- Specified applicable endorsements and applied rating to ensure safe profitable distribution
- Examined documents to determine the degree of risk from such factors as applicant financial standing and value and condition of property
- Reviewed Company records to determine the amount of insurance in force on single risk and group closely related risk
- Received calls for First Notice of Loss (FNOL) as the initial report made to the insurance company following loss, theft, or damage of an insured asset
- This is the first step in the claim process
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
Education
Bachelor of Arts (BA) - Sociology
Albany State University
Albany State University01.1986
Skills
- Excellent negotiation skills
- Revenue generation
- Regional accounts
- Compliance requirements
- Organizational fundraising
- Community involvement
- Excellent communication skills
- Customer relationships
- Employee mentoring
- Account management
- Client meetings
- Issue resolution
- Customer training
Timeline
Home Health Care Worker
Detra Harris
05.2020 - 07.2022
Experience Senior Account Manager
Travelers Insurance Company
07.1987 - 12.2019
Bachelor of Arts (BA) - Sociology
Albany State University
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