Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CRAIG PHILLIPS

Holdenville,OK

Summary

Dynamic professional with a proven track record at Seminole Ford, excelling in operational efficiency and effective task distribution. Skilled in preventive maintenance planning, I enhanced productivity and customer satisfaction. Committed to achieving excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Shop Foreman/ Dispatcher

Seminole Ford
07.2019 - Current
  • Directed daily operations of team of 12 technicians and shop professionals.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Supervised ongoing daily production phases.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Assisted in resolving customer complaints and grievances.
  • Answered phone calls and responded to customer emails.
  • Monitored flow of paperwork and directed information to appropriate departments.

Service Advisor

Seminole Ford
06.2017 - 06.2019
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.

Property Appraiser

Hughes County Assessor
05.2016 - 05.2017
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Stayed updated on market trends for local area and similar property types.
  • Completed appraisals on pre-set number of properties to meet weekly production goals.
  • Remained current on local areas through actively researching and garnering understanding of community values.
  • Researched land, property and market values to complete estimations.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Checked previous descriptions, certifications and official documentation against current condition of property.
  • Assessed sales comparisons, production costs and other values to determine accurate property values.
  • Inspected property thoroughly and detailed condition in writing.
  • Maintained current database of completed appraisals and customer information.
  • Prepared descriptions of property for use in transactions or official records.

Owner/Operator Sow Farm

The Pork Group (Tyson Foods)
06.1991 - 03.2016
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Inspected products and machines to maintain quality and efficiency.
  • Made sure that products were produced on time and are of good quality.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Met production targets and tight deadlines by collaborating closely with team members.

Auto Parts Stocker

Permian Ford
01.1988 - 01.1991
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Education

No Degree - General Studies

Eastern New Mexico University
Portales, NM
01-1987

High School Diploma -

Eunice High School
Eunice, NM
05-1986

Skills

  • Proficient Task Distribution
  • Operational efficiency
  • Standard operating procedures
  • Effective Tool Management
  • Preventive Maintenance Planning

Certification

  • Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
  • Master Ford Service Advisor

Timeline

Shop Foreman/ Dispatcher

Seminole Ford
07.2019 - Current

Service Advisor

Seminole Ford
06.2017 - 06.2019

Property Appraiser

Hughes County Assessor
05.2016 - 05.2017

Owner/Operator Sow Farm

The Pork Group (Tyson Foods)
06.1991 - 03.2016

Auto Parts Stocker

Permian Ford
01.1988 - 01.1991

No Degree - General Studies

Eastern New Mexico University

High School Diploma -

Eunice High School

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