Timothy Brewer
Goodhue,MN
Summary
Knowledgeable mechanical professional with excellent leadership skills demonstrated over solid history in dealership environments. Meet challenging work demands with employee oversight, good multitasking abilities and well-coordinated schedules. Safety-oriented with excellent customer service skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Stranik Automotive Midas
04.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction Suggested additional services to customers in order to meet upsell goal Suggested add-on services that would be helpful to customers and improve bottom line. Maintained high customer satisfaction standards to meet or exceed targets Increase sales 25% each year and increased car count 21%
Service Manager
Zumbrota Ford
03.2014 - 04.2021
- Drove customer satisfaction and sales by advising on preventive maintenance and manufacturer specifications
- Managed all service documentation, including work orders, employee timecards, and warranty approvals
- Coordinated operations of service center, including team scheduling and management, resource allocation, and day-to-day problem-solving
- Minimized workplace hazards and accidents through continuous monitoring and training initiatives
- Oversaw daily schedules and team activities through daily morning meetings with all workshop departments
- Scheduled service appointments and communicated with customer to obtain required data
- Monitored repair progress and contacted customers regarding delays or cost increases
- Trained and mentored technicians to deliver superior service with focus on quality and safety
- Kept team ready for daily demands with effective level of tools, equipment and replacement parts
- Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
- Learned from accidents and injuries, investigating causes, reporting findings and adjusting policies.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Diploma -
Bloomington Kennedy
Bloomington, MN06.1984
Skills
- Customer service
- Team leadership
- Schedule management
- Employee training
- Service scheduling
- Revenue generation
- Performance optimization
- Preventive maintenance
- Customer Service
- Clerical Support
- CRM Software
- Customer Retention
Affiliations
VFW
DAV
American Leagion
Timeline
Service Advisor
Stranik Automotive Midas
04.2022 - Current
Service Manager
Zumbrota Ford
03.2014 - 04.2021
Diploma -
Bloomington Kennedy
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