Royal Okonrende
Houston
Summary
Experienced IT Analyst specializing in secure clinical system support and enterprise application troubleshooting in healthcare. Skilled in Epic system support, workflow optimization, and end-user training across hospital deployments. Transitioning to cybersecurity with CompTIA Security+ certification and coursework in SQL, system security, identity management, and threat fundamentals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Support
Sentara EVMS
Norfolk, VA
06.2025 - 07.2025
- Ensured patient data accuracy and confidentiality by supporting secure Epic workflows.
- Decreased documentation errors by 15% through comprehensive workflow analysis.
- Resolved access and permissions issues as primary support contact.
- Escalated recurring system issues to appropriate channels for resolution.
- Documented troubleshooting steps for enhanced auditability and accountability.
- Educated users on secure sign-in practices to improve compliance.
- Assisted providers with immediate issue resolution during critical processes.
Technician / Customer Service Representative
AT&T
Houston, TX
10.2023 - 12.2024
- Configured and troubleshot secure network setups for 100+ customers daily.
- Improved uptime by 20% through performance analysis.
- Educated users on network security settings and device permissions.
- Supported account security and MFA setup.
- Followed strict data protection guidelines.
- Escalated suspicious network behavior to security teams.
Epic Ambulatory Trainer / Cadence
LCMC Health
Metairie, LA
04.2024 - 05.2024
- Reduced registration errors by 10% through effective staff training.
- Trained over 50 staff on Cadence and Prelude modules for improved efficiency.
- Ensured HIPAA-compliant data entry practices were consistently reinforced among staff.
- Verified user access permissions to align with correct role assignments.
- Documented system issues during training for timely escalation and resolution.
- Facilitated MFA resets and resolved access issues promptly for users.
Epic Ambulatory Go-Live Support
Advent Health
Hendersonville, NC
03.2023 - 04.2023
- Facilitated secure module access for over 200 users, enhancing system security.
- Resolved database-driven workflow issues, ensuring operational efficiency and reliability.
- Validated user permissions and secured provisioning, maintaining compliance with security protocols.
- Guided teams on secure documentation workflows, improving data management practices.
- Documented system issues for resolution, contributing to continuous improvement initiatives.
- Promoted privacy awareness and PHI protection, strengthening organizational compliance efforts.
Epic Ambulatory Go-Live Support
Advent Health Sports Med/Rehab
Winter Park, FL
07.2022 - 08.2022
- Configured SmartPhrases and supported medication reconciliation.
- Participated in data validation testing.
- Monitored workflows and escalated technical issues.
- Reduced manual charting by 25%.
- Reinforced secure communication practices.
- Supported workstation login/logout procedures.
Epic Ambulatory Go-Live Support
Advent Health
Greenville, SC
04.2022 - 05.2022
- Supported secure patient record creation workflows.
- Troubleshot user access and permission issues.
- Improved workflow efficiency through troubleshooting.
- Ensured HIPAA-compliant data entry.
- Educated users on secure charting practices.
- Helped identify causes of system slowness.
Epic Cadence Go-Live Support
Mountain Vista Medical Center
Mesa, AZ
02.2021 - 04.2021
- Enhanced secure registration workflows by training staff effectively.
- Safeguarded financial data through diligent handling and secure practices.
- Streamlined communication for no-show reporting, improving operational efficiency.
- Resolved login and permission visibility issues to enhance user access.
- Identified and documented process gaps for leadership review and action.
Epic Inpatient Activation Support Trainer
California Pacific Medical Center (Sutter Health)
CA
10.2020 - 12.2020
- Enhanced CPOE workflows by supporting smart phrases and user interactions.
- Streamlined secure patient intake for OB/L&D staff, ensuring data integrity.
- Promoted secure communication practices to safeguard patient information reliably.
- Guided users in navigating permissions and interface updates efficiently.
- Documented training activities to optimize post-go-live system performance.
Education
PIMA Medical Institute
01.2020
Skills
- Cybersecurity & Compliance:
- Data Privacy & HIPAA Compliance
- Secure Workflow Practices
- Identity & Access Management Basics
- Security Incident Awareness
- Basic Networking & Security Foundations
- System & Application Support:
- Epic Ambulatory, Cadence, Prelude
- User Access Support
- Troubleshooting & Root Cause Identification
- Go-Live Activation Support
- Workflow Analysis
- SQL (Learning)
- Python (Beginner)
- PowerShell (Basic)
- Windows Server Administration Basics
- Networking Fundamentals
- Documentation & Knowledge Management
- Analytical Thinking
- Communication & Training
- Team Collaboration
- Attention to Detail
- Problem-Solving in High-Pressure Environments
Certification
- CompTIA Security+ (SY0-701) — Earned 2025
- Database Fundamentals (In Progress)
- Microsoft Power BI Data Analyst (In Progress)
- SQL Fundamentals (In Progress)
Timeline
Epic Ambulatory Support
Sentara EVMS
06.2025 - 07.2025
Epic Ambulatory Trainer / Cadence
LCMC Health
04.2024 - 05.2024
Technician / Customer Service Representative
AT&T
10.2023 - 12.2024
Epic Ambulatory Go-Live Support
Advent Health
03.2023 - 04.2023
Epic Ambulatory Go-Live Support
Advent Health Sports Med/Rehab
07.2022 - 08.2022
Epic Ambulatory Go-Live Support
Advent Health
04.2022 - 05.2022
Epic Cadence Go-Live Support
Mountain Vista Medical Center
02.2021 - 04.2021
Epic Inpatient Activation Support Trainer
California Pacific Medical Center (Sutter Health)
10.2020 - 12.2020
PIMA Medical Institute