Carrie Whitehouse

Verified and tracked project deadlines to facilitate smooth workflow and customer satisfaction at the National Security
Agency (NSA). Provided advanced knowledge of Human Resources administration (policies, practices, benefits, pay, and grievances), Manpower Requirements, Equal Employment laws, and regulatory compliance issues.

● Fostered strong relationships with key stakeholders while serving as the liaison for all administrative, logistics, information technology, and budget-related matters
● Conducted employee relations to interview, onboard and place personnel in departments according to skill, leadership and education
● Managed monthly manpower statuses of training, initiatives, and other mandatory requirements
o Ensured 650 personnel were ready for global military contingencies
● Coordinated training and instruction in all areas encompassed by human resources, including leadership development and executive coaching
● Processed over 900 general HR benefits questions that included awards, performance evaluations, and promotions
● Implemented a plan that obtained 100% accountability of all employees; reported daily to the senior executive
director using written and verbal communication
● Formulated policies for the management of personnel and administrative systems; planned and developed refinements to meet present and future organizational requirements

Oversaw the daily operations of a 5-person team that provided administrative support to over 80 personnel. Accountable for performance evaluation and award recommendation status, audited military pay and analyzed staffing requirements.

● Reduced exposure from congressional inquiries based on Equal Opportunity violations
o Promoted fairness and accountability maintaining the integrity of core values and compliance with Equal Opportunity laws and policies
● Led team to ensure 65 personnel had all administrative requirements in place prior to traveling to 10 different states in support of COVID-19 Pandemic
o Finalized all travel orders and audited final travel expenses
● Overhauled the tracking and reporting processes that were significantly hindering administrative support
o Improved administrative functions that had failed all inspections for the last 3 years
● Facilitated required annual training ensuring personnel electronic records were updated

o Produced reports used in staffing global military contingencies
● Managed over $4 million dollars worth of vehicles and equipment; scheduled preventive maintenance and requisitioned parts, as required