Terry Carver
Granite Falls,WA
Overview
29
29
years of professional experience
Work History
Client Service Associate
Hilltop Life Adjustment Program
10.2010 - 04.2014
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Environmental Management Service Lead
Western Colorado Health Care System
01.2019 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
Environmental Services Associate
St Mary's Hospital And Medical Center
04.2014 - 12.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Environmental Service Technician
St Mary’s Hospital
04.2006 - 06.2010
- Followed specific cleaning schedules based on patient needs.
- Set up beds or other furniture in rooms.
- Monitored spaces for environmental safety hazards.
- Maintained patient and hospital confidentiality.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Sales Associate
HOBBY LOBBY Retail Stores
06.2007 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Loaded and unloaded merchandise using ladder and pallet jack.
Printing Press Operator
Witt Printing Company
07.1997 - 09.2005
- Prepared and operated offset printing press for maximum efficiency and production.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Reviewed completed orders for quality and accuracy.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Promptly removed completed loads from press.
- Loaded and positioned unprinted materials.
- Adjusted press during production runs to maintain specific registration and color densities.
- Proofed all job orders, securing client approval prior to production.
- Checked job information at each press to verify that correct ink was delivered.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Maintained register during make-ready and productions processes.
- Mixed and poured paint and color mixtures into reservoirs.
- Applied appropriate packing sheets to cylinders to build up blanket of thickness.
- Properly secured loads with security straps, covers and security seals.
Assistant NCOIC Fuel Maintenance
United States Air Force, USAF
01.1995 - 03.1997
- Inspected and maintained Type, Type and Type machinery and parts for Type operation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - General Studies
El Dorado Springs High School
El Dorado Springs, MO05.1982
Skills
- Customer Care
- Maintaining Clean Work Areas
- Service Standard Compliance
- Customer Service Excellence
- Guest Experiences
- Inbound Call Answering
- Guest Services
- Shift Coverage
- Employee Guidance
- Assignment Delegation
- Calm and Professional Under Pressure
Timeline
Environmental Management Service Lead
Western Colorado Health Care System
01.2019 - 11.2022
Environmental Services Associate
St Mary's Hospital And Medical Center
04.2014 - 12.2018
Client Service Associate
Hilltop Life Adjustment Program
10.2010 - 04.2014
Sales Associate
HOBBY LOBBY Retail Stores
06.2007 - 07.2009
Environmental Service Technician
St Mary’s Hospital
04.2006 - 06.2010
Printing Press Operator
Witt Printing Company
07.1997 - 09.2005
Assistant NCOIC Fuel Maintenance
United States Air Force, USAF
01.1995 - 03.1997
Diploma - General Studies
El Dorado Springs High School
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