Venessa Lopez

- Trained new and existing team members on payroll processes, timesheet accuracy, and exception handling.
- Provided ongoing support and guidance to ensure proper understanding of payroll procedures and policies.
- Led training sessions to improve team efficiency in reviewing and correcting timesheets, attendance records, and exception reports.
- Assisted Payroll team in resolving anomalies, offering training on troubleshooting and research techniques.
- Reviewed and corrected timesheets, attendance records, and exception reports for accuracy and ensure compliance with procedures and regulations.
- Created training materials and documentation for onboarding and continuous improvement.
- Supported internal and external audits by preparing schedules and pay rules.
- Collaborated with team to ensure proper execution of tasks, offering mentorship and assistance as needed.

- Prioritized and organized tasks to meet critical deadlines in a fast-paced environment.

-Trained employees on payroll systems (Kronos, Oracle) and effectively addressed pay-related inquiries, including deductions and missing pay.
- Assisted new team members in quickly learning payroll processes and resolving common payroll issues.
- Maintained professionalism in challenging conversations while coaching others on conflict resolution.
- Researched and resolved pension and benefits issues, training team members on best practices for accuracy and compliance.
- Trained staff in processing manual checks, handling rejected direct deposits, and managing check replacements.
- Created and delivered training materials for generating reports and addressing payroll discrepancies.
- Supported the team with employee verifications and provided guidance on handling requests for W-2s and pay stubs.

- Delivered outstanding customer service to airport patrons, addressing inquiries and resolving concerns related to travel and daily operations.
- Maintained professionalism and composure in high-pressure situations, effectively deescalating tense interactions.
- Collaborated with team members to ensure smooth, efficient departures and a positive passenger experience.
- Provided support during irregular operations, assisting passengers with rebooking and alternative travel arrangements.
- Arrived early to proactively organize and prepare for departures, ensuring timely and efficient operations.
- Quickly mastered relevant software for managing departures, ticketing, and other operational tasks, contributing to streamlined processes.