Paula A. Snyder
Summary
Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of providing excellent customer service and producing accurate, timely reports. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Semi Retired
- 06.2020
Rural Carrier
United States Postal Service
05.2016 - 06.2020
- Organize/load mail in vehicle and deliver mail to customers along prescribed route
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Worked flexible hours across night, weekend, and holiday shifts.
Associate Enrollment/Eligibility
UnitedHealth Group
03.2013 - 06.2016
- (hybrid position, WFH 2-3 days per week)
- Research complex issues across multiple databases by comparing enrollment error reports against system information
- Prepare, process, and maintain new member or group enrollments
- Respond to member eligibility or group questions and verify enrollment status
- Reconcile eligibility discrepancies, analyze transactional data and submit retroactive eligibility changes, inventory control of member and group transactions
- Contact military treatment facilities regarding capacity and enrollment issues for wounded warriors or active duty service members and families
- Meet performance goals established for position in areas of efficience, call quality, customer satisfaction, and attendance
Program Services Evaluator II
State Of Arizona Department Of Economic Security
05.2011 - 02.2013
- Evaluate, interview, and assess applicants to gather information; secure medical, work history, and other income information
- Input necessary information into Aztecs program (state eligibility program)
- Assist applicants in retaining public assistance benefits by updating information in Aztecs
- Follow policies and procedures related to eligibility determination/redetermination
- Retrieve and evaluate information from Homeland Security, Vital Statistics and Onbase websites to determine applicant eligibility for services
- Provide applicants with information about availability of services and refer to appropriate agencies or community partners
- Maintained high degree of professionalism when dealing with sensitive information or challenging situations during course of evaluation.
Senior Deputy Probation Officer
County Of Lake, Probation
05.2005 - 09.2011
- Direct supervision of staff (8 employees)
- Evaluation for assignments/job performance
- Monitor compliance with federal and state laws as well as internal policy
- Assist in selection of new employees and promotional applicants; training of new officers
- Research, analyze and evaluate probationer social history, criminal history (RAP sheet, DMV records), applicable codes and rules of court to submit report to courts
- Evaluate and assess probation caseload finances; collect restitution/fines/fees
- Collaboration with outside agencies for treatment and social services
- Case management/field services/court services
- Prepared application to state for grant funding
- Collection/submission of statistical and other required information to government for grant funding
- Maintain records and monitor compliance with STC for reimbursement funding for department training
- Referred felony and misdemeanor offenders to necessary community resources.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Actively contributed to departmental policy revisions to ensure alignment with current trends and evidence-based approaches within field of correctional supervision.
Juvenile Correctional Officer II
County Of Lake, Probation
01.1998 - 01.2011
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Observed and recorded mental and physical health of each juvenile offender.
- Prepared reports to document incidents and violations.
- Maintained secure environment for juvenile offenders with diligent monitoring and supervision.
Education
Associate of Science - Administration of Justice
Mendocino Community College
Ukiah, CA05.2003
Skills
- Scheduling
- Motivational interviewing
- Attention to detail and accuracy
- Public/customer relations
- Typing – 50 wpm/data entry
- Microsoft Office Suite
- Legal terminology
- Case management
- Dispute resolution
- Written Communication
- Troubleshooting
- Conflict Resolution
- Multitasking Abilities
- Time Management
Timeline
Rural Carrier
United States Postal Service
05.2016 - 06.2020
Associate Enrollment/Eligibility
UnitedHealth Group
03.2013 - 06.2016
Program Services Evaluator II
State Of Arizona Department Of Economic Security
05.2011 - 02.2013
Senior Deputy Probation Officer
County Of Lake, Probation
05.2005 - 09.2011
Juvenile Correctional Officer II
County Of Lake, Probation
01.1998 - 01.2011
Semi Retired
- 06.2020
Associate of Science - Administration of Justice
Mendocino Community College
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