Summary
Overview
Work History
Education
Skills
Timeline
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Robert Parker

Ruskin,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Sales Representative

Disney
03.2018 - 09.2024
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Picker

Amazon
08.2017 - 02.2024
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Sales Representative

One Touch Direct
02.2013 - 06.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Streamlined sales process, reducing time from lead to close.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

East Bay High School
Gibsonton, FL

Skills

Customer Service

Customer Relations

Customer Relationship Building

Interpersonal communication skills

Sales expertise

Product and service knowledge

Sales closing

Customer Retention

Upselling and Cross Selling

Timeline

Sales Representative

Disney
03.2018 - 09.2024

Picker

Amazon
08.2017 - 02.2024

Sales Representative

One Touch Direct
02.2013 - 06.2017

High School Diploma -

East Bay High School

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Robert Parker