Summary
Overview
Work History
Skills
Timeline
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Donovan Diaz

East Hartford,CT

Summary

Highly motivated and dependable employee with almost two years customer service experience Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques and looking to further professional career.

Overview

2
2
years of professional experience

Work History

Store Associate

Goodwill Of Western & Northern Connecticut
03.2022 - 06.2023
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Received between 100-150 donations per day, assisted customers giving donations, and explained tax benefits of donating
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Non Profit Administrative Intern

Habitat For Humanity
07.2022 - 08.2022
  • Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
  • Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Crew Member

McDonald's
07.2021 - 04.2022
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Took approximately 300 orders per day while also taking cash, ensuring order accuracy, and giving correct change.

Skills

  • Database entry

  • Cash Drawer Management

  • Strong Communication and Interpersonal Skills

  • Computer Proficiency and Microsoft Office

  • Excellent Written and Verbal Communication

  • Professional and mature

  • Microsoft Office

  • Telephone reception

Timeline

Non Profit Administrative Intern

Habitat For Humanity
07.2022 - 08.2022

Store Associate

Goodwill Of Western & Northern Connecticut
03.2022 - 06.2023

Crew Member

McDonald's
07.2021 - 04.2022
Donovan Diaz