LAM DUONG
HOUSTON,TX
Summary
I am seeking a challenging position where I can leverage my exceptional training, experience, and abilities to contribute meaningfully to the success of the company.
Overview
16
16
years of professional experience
Work History
Cashier / Trainer / Restaurant Shift Manager
Slim Chicken
02.2023 - 01.2024
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Maintained accurate records of employee training progress, allowing for easy tracking of individual development plans.
- Ensured compliance with company policies and local regulations by regularly reviewing cashier practices and updating training materials accordingly.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Conducted regular refresher courses for experienced cashiers to maintain high standards of service quality across the board.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Addressed potential issues early on by monitoring employee performance closely during the probationary period following initial training completion.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Cultivated a supportive atmosphere among peers by promoting teamwork exercises within the cashier team, leading to increased camaraderie and cooperation.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring that training materials remained relevant and effective.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS system to complete cash, credit and check transactions.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Alleviated customer service needs with policy-appropriate solutions.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock to meet expected customer demand.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained and updated security protocols for front desk operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Facilitated and logged store opening, closing, and shift changes.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Appointment Scheduler /Office Administrative Assistant
Knowledgsplice - TWFG
06.2020 - 12.2022
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts
- Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions
- Processed payments and updated accounts to reflect balance changes
- Maintained daily calendars, set appointments with clients and planned daily office events
- Entered information into system to update status reports
- Submitted new system orders and completed related paperwork
- Scheduled and confirmed appointments
- Distributed to team members to support open communication and quality customer service
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems
- Promoted 100% government regulation adherence by maintaining confidential documentation and complying with international trip customs and cabotage laws
- Implemented pilot overtime process to save charter outsourcing costs
- Made phone calls and sent emails to establish leads
- Created and maintained accurate and complete records of all customer interactions in job-related software
- Outlined production commitments and product timetables using sales forecast information and consumer trends
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Assistant to Human Resources Department
SLTMACHINEUSA
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximize profitability.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Motivated employees through special events and incentive programs.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Sales Associate Shift Leader
Bath and Body Work INC
06.2022 - 07.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Head Food Runner
Huynh
08.2022 - 12.2022
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories
- Offered insight into menu items to answer customer questions
- Participated in ongoing training to enhance job skills and knowledge
- Stocked displays with new and transferred merchandise
- Filled and served various beverages for customers
- Responded quickly to customer concerns and escalated major issues to management
- Built and maintained relationships with regular customers by learning and remembering preferences
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Asked customers about meals to assess satisfaction and collect vital feedback
- Resolved guest complaints to maintain complete customer satisfaction
- Cleaned up spills and broken glassware and safely disposed of sharp pieces
- Supported serving staff in delivering accurate and well-presented food orders
- Effectively multitasked within fast-paced environment.
Web Designer | Computer Technician
Livemobiletechnology
07.2008 - 11.2014
- Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
- Boosted client satisfaction by delivering visually appealing and intuitive web designs tailored to their specific needs.
- Streamlined website maintenance and updates through the implementation of content management systems.
- Collaborated with cross-functional teams, ensuring seamless integration of visual, technical, and marketing components in web projects.
- Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
- Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
- Conducted thorough user testing to identify areas for improvement in web designs, leading to enhanced user experiences.
- Developed custom WordPress themes that aligned with clients'' brand identities while offering easy site management capabilities.
- Implemented search engine optimization strategies to improve clients'' organic search rankings and drive targeted traffic to their websites.
- Ensured websites remained accessible across multiple devices by adhering to industry-standard coding practices for adaptive design.
- Provided ongoing support to clients post-launch, resolving any issues promptly and maintaining positive working relationships.
- Designed eye-catching email marketing campaigns that effectively communicated promotional messages while remaining consistent with brand aesthetics.
- Utilized analytics tools regularly to track website performance metrics and inform data-driven design decisions for future improvements.
- Created wireframes and prototypes as part of the design process to facilitate clear communication of concepts between team members and clients alike.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
- Developed comprehensive style guides for clients'' brands that provided clear direction on visual elements such as colors, fonts, logos, and imagery usage guidelines.
- Maintained a strong understanding of current web design trends through continuous learning opportunities like online courses or attending industry conferences.
- Assisted in the creation of high-performing landing pages that helped convert web visitors into leads and customers for clients'' businesses.
- Contributed to project management efforts by maintaining organized documentation, meeting deadlines, and providing regular updates on progress made.
- Worked closely with copywriters to ensure content was effectively integrated into web designs, leading to cohesive and engaging user experiences.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Developed graphic and image assets for both content and digital marketing efforts.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Completed domain name registrations and maintained website and web hosting account.
Leadership Team Member
Target INC
09.2015 - 11.2018
- Enhanced team productivity by initiating and implementing efficient project management processes.
- Streamlined internal communication for improved decision-making and problem-solving capabilities.
- Optimized resource allocation, effectively managing budgets and reducing operational costs.
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Increased employee retention by designing and implementing comprehensive training programs.
- Spearheaded cross-functional teams to deliver high-quality products on time and within budget constraints.
- Cultivated strong relationships with key stakeholders, improving collaboration and fostering long-term partnerships.
- Initiated process improvements that resulted in reduced turnaround times for project delivery.
- Established performance metrics to evaluate team progress, ensuring alignment with organizational goals.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
Education
Diploma -
Elsik High School
05.2001
Business Administration & Management -
Gary Job Corps Center
05.2001
No Degree - Computer And Information Systems Security
Houston Community College
Houston, TX05.2001
No Degree - Computer Networking
UofH
Houston, TX05.2001
Skills
- Hardware and Software Installation
- Graphic Designing
- Data Recovery
- Technical Support
- Virus Removal
- System Upgrades
- Customer Service
- Computer Assembly
- Software Installation
- Software Diagnostics
- Operating System Installation
- Desktop Technical Support
- Debugging
- Server Maintenance
- Responsive Design
- Social Media
- Front-End Development
- Website Optimization
- Marketing
- User Experience Design
- Website Updating
- Code Debugging
- HTML
- Mobile App Development
- Multi-Media Design Integration
- Front-End Skills: HTML, CSS
- Responsive Web Design
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Talents
- Computer Tech Repair
- Customer Service
- Bilingual [ Vietnamese & English ]
- Website Developer
- Free-Lancer
- Online Website Specialist Supervisor
- Software Specialist
Activities
- Leadership summits I & II.
- Employability & social skills. Conflict resolution & leadership.
- Boy Scouts of America (Crew 999).
- Vietnamese Scout (Crew 999)
- Gary Student's Government Association.
- Gary Student's Ambassador Association.
Additional Computer Skills
Monterey 12.3, Big Sur 11.6.5, Catalina 10.15.7, Mojave 10.14.6, High Sierra 10.13.6, Sierra 10.12.6, El Capitan 10.11.6, Yosemite 10.10.5, Mavericks 10.9.5, Mountain Lion 10.8.5, Lion 10.7.5, Snow Leopard 10.6.8, Leopard 10.5.8, Tiger 10.4.11, Panther 10.3.9, Jaguar 10.2.8, Puma 10.1.5, Window XP, Window 7, Window 8, Window 10, Window 11 ULTIMATE, PROFESSIONAL, STARTER KITS, HOME, Dell, Apple, HP, Compaq, EMachines, Asus, Acer, Lenovo, Sony, Alienware, Samsung, Gateway, LG, IBM, Panasonic, Fujitsu, Java, HTML, HTML 5, PHP, 2003, 2007, 2010, 2016, 2022 Edition Version, Ipad, Itouch, EMac, IMac, Ipod, 1, 2, 3, 4 Generation, Air
References
- Mrs.Naseer, 832-434-9463, Mentor
- Maliha Naseer, 970-617-4188, Friend
- Christine Pham, 972-816-5613, Cousin
Timeline
Cashier / Trainer / Restaurant Shift Manager
Slim Chicken
02.2023 - 01.2024
Head Food Runner
Huynh
08.2022 - 12.2022
Sales Associate Shift Leader
Bath and Body Work INC
06.2022 - 07.2022
Appointment Scheduler /Office Administrative Assistant
Knowledgsplice - TWFG
06.2020 - 12.2022
Leadership Team Member
Target INC
09.2015 - 11.2018
Web Designer | Computer Technician
Livemobiletechnology
07.2008 - 11.2014
Assistant to Human Resources Department
SLTMACHINEUSA
Diploma -
Elsik High School
Business Administration & Management -
Gary Job Corps Center
No Degree - Computer And Information Systems Security
Houston Community College
No Degree - Computer Networking
UofH
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