Candice Fioravanti

Developed a team of broker centric Account Managers. Provided strategic guidance from implementation through annual renewal. Developed renewal strategies with internal team to ensure retention of clients.

• Collaborated with underwriting and clinical teams on client renewal rates
• Provided best practice tracking recommendations for the development of SalesForce reports and dashboards
• Created, implemented and enforced consistent client management documentation and tracking system
• Partnered with marketing team on employer facing new product collateral
• Established performance goals and provided feedback to a tea of 11 Account Managers and Account Coordinators

Drive Healthcare Navigation Solution client retention efforts for a strategic channel valued at $38.7M+ in-force annual recurring revenue serving some of the nation’s largest employers. Supervise, mentor, and lead a team of 10+ associates focused on client retention and growth. Report directly to the VP, Client Success & Engagement Lead for Navigation Services.

• Spearheaded internal strategy meetings prior to client renewals, identifying critical issues, needs, and competitive threats, and providing strategic guidance.
• Formulated strategic client plans to nurture and solidify client partnerships, resulting in high renewal rates.
• Collaborated effectively with marketing and operational teams, driving enhanced client engagement and satisfaction.
• Offered crucial integration support and guidance during the early stages of acquisition, bridging Client Success and Implementation responsibilities.
• Orchestrated the resolution of client concerns by coordinating internal team initiatives meticulously tracking outcomes.
• Oversaw and developed a team of over 10 Client Success Executives and Client Success Managers, tasked with ensuring client retention, satisfaction, and growth.
• Initiated and managed strategic partnership contracts, maintaining ongoing relationships of paramount importance.
• Held primary responsibility for client satisfaction and implementation within Fortune 200 channels.
• Cultivated and nurtured multi-year relationships with strategic partners, playing a pivotal role in client retention efforts.

Spearheaded client retention initiatives for national health plans and Fortune 200 corporations, contributing to an annual recurring revenue of $7.6M through Expert Medical Opinion solutions. Lead and developed a team of 5 Client Success associates responsible for client retention and growth. Directly reported to the VP of Client Success and Engagement.

• Championed the strategic direction, growth, and profitability of health plan channel partners.

• Offered vital support for clinical RFP and RFI requests.

• Played a key role as the Client Success subject matter expert in finalist meetings alongside the sales team.

• Contributed significantly to ConsumerMedical's growth and strategy by executing client strategic business plans.

• Demonstrated accountability by maintaining an impressive 90% retention rate for ConsumerMedical's Book of Business (BoB).

• Effectively managed and developed members of the Client Success team, including Client Success Managers and Implementation Managers.

• Oversaw a team of 25 onsite event coordinators and their management team.

• Provided valuable feedback on internal systems, fostering improvements within the SalesForce system.

• Managed relationships with National Accounts, ensuring the delivery of the highest level of customer service and satisfaction.

• Conducted thorough analysis of customer data, identifying opportunities for growth, medical spend savings, and increased ROI.

Collaborated seamlessly with the marketing and product development teams to craft engaging campaigns tailored to National Accounts