Joanna Perez
Garden Grove,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fontana Water Company
05.2023 - 11.2023
- Assisting customers to process payments for outstanding water charges
- Navigating through AS400 to process turn on, turn off and consumer change orders
- Aiding customers in understanding outstanding water charges
- Balancing cash drawers throughout the day.
Customer Service Representative
American Honda Motor
12.2022 - 05.2023
- Aiding customers who call in with vehicle concerns regarding things such as radio codes, navigation codes
- Documenting calls through CRRS - salesforce in regards to customers concerns
- Coding calls thoroughly for documentation purposes
- Assisting customers who call in with any type of vehicle concerns from engines, transmissions, fuel pistons
- Assisting with dealer complaints documentation.
Office Clerk
J&R Creators
01.2022 - 07.2022
- Create POS to fulfill orders in system
- Track items on POS online, in warehouse, as well as chat with any supplier for improper items / damages
- Keep clear inventory of stock items
- Help manage returns for supplier when damages come incorrect or broken
- Work with various wholesale suppliers to purchase and ship out items internationally
- Work with calculating profit for items we sell, changing sales price on our different Amazon selling webpage.
Collections Specialist
Cmre Financial Services
08.2018 - 08.2020
- Providing customer service and clarity to the responsible parties of the debt
- Ensuring accounts are thoroughly worked and documented to be able to assess every circumstance while collecting on behalf of a medical provider
- Following all HIPAA regulator assists customers when calling in.
Cashier & Sales Floor Associate
Target
06.2017 - 04.2018
- Greeted customers and generate repeat business by providing a friendly environment encouraging customers to return
- Successfully enrolled customers with credit card applications and reward cards on the daily basis
- Issued receipts, refunds, credits, or change due to customers and maintained customer service by staying up to date with promotions and advertisements
- Welcomed guests by greeting and asking open ended question on the sales floor while suggesting other merchandise if needed encouraging guests to return due to a welcoming and friendly environment.
Instructional Assistant
Pomona Unified School District
01.2015 - 06.2017
- Responsible for assisting the teacher in all facets of daily classroom management
- Completed administrative duties, assessed student performance, and implemented instructional plans as directed by instructor
- Performed exams and graded them for instructor to assess student progress, strengths, and weaknesses
- Cultivated individual relationships with students to ensure and enhance learning process.
NICU Receptionist
Pomona Unified School District
03.2015 - 06.2015
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directed visitors by maintaining employee and department directories; giving instructions
- Maintained safe and clean reception area by complying with procedures, rules, and regulations
- Maintained continuity among teams by documenting and communicating actions, irregularities, and continuing needs
- Managed and maintained administrative documentation and logs as directed.
Education
Skills
- Sales
- Customer Service
- Microsoft Office
- Retail
- Marketing
- Excel
- Microsoft Word
- Data Entry
- Clerical
- Billing
- Receptionist
- Customer service
- Clerical experience
- Cash handling
- Cash register
- Salesforce
- Front desk
- Bilingual
- Insurance verification
- Windows
- Time management
- Computer skills
- Communication skills
- Spanish
- POS
- English
- Phone etiquette
- Personal assistant experience
- Organizational skills
- Microsoft Powerpoint
- Microsoft Outlook
- Problem-solving abilities
- Critical Thinking
- Active Listening
Certification
- CPR Certification
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service Representative- Fontana Water Company
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fontana Water Company
05.2023 - 11.2023
Customer Service Representative
American Honda Motor
12.2022 - 05.2023
Office Clerk
J&R Creators
01.2022 - 07.2022
Collections Specialist
Cmre Financial Services
08.2018 - 08.2020
Cashier & Sales Floor Associate
Target
06.2017 - 04.2018
NICU Receptionist
Pomona Unified School District
03.2015 - 06.2015
Instructional Assistant
Pomona Unified School District
01.2015 - 06.2017
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