Courtney Otte
Spokane,WA
Summary
I am a passionate and dedicated professional with an extensive amount of experience across various roles in behavioral health and social work. I’ve had the privilege of working closely with under-resourced populations, providing counseling, support, and advocacy to create meaningful, positive change in their lives. My strengths include person-centered clinical counseling, case management, crisis intervention, community outreach, and leveraging data to drive impactful outcomes. I thrive on building connections with individuals from diverse backgrounds and am eager to bring my skills and compassion to a mission-driven organization dedicated to fostering a better, more equitable society.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Clinician
Frontier Behavioral Health
05.2023 - Current
- Deliver comprehensive behavioral healthcare services and supports to Medicaid-eligible individuals (age 21 or younger) and their families.
- Provide targeted support services within a child-centered system of care, focusing on family needs to prevent out-of-home placements.
- Conduct mental health assessments and intake evaluations; develop individualized support and treatment plans in collaboration with clients.
- Provide mental health services in homes and communities, integrating family strengths, the child’s age, and cultural heritage into treatment plans.
- Organize and facilitate treatment and support groups tailored to client needs.
- Support clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Manage patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Display sensitivity to cultural and linguistic needs of clients and families served.
- Conduct crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Supervise busy caseload, managing clients, balancing workload and prioritizing client needs.
- Participate in psychiatric consultations, program meetings, clinical reviews, and case conferences to enhance treatment outcomes.
- Maintain accurate and timely clinical documentation, including intake assessments, treatment plans, and progress notes, using electronic medical record (EMR) systems.
- Apply quality assurance practices to ensure adherence to organizational and regulatory standards in documentation and service delivery.
- Leverage extensive knowledge of Medicaid, including qualifications and billing procedures, to ensure accurate processing and reimbursement for services provided.
- Ensure appropriate program assignments for enrolled individuals to optimize care delivery.
- Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Assess mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Work collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Case Manager - Transitional and Behavioral Rehabilitation
Service Alternatives
02.2021 - 05.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
- Managed volunteer programs focused on providing community services to underserved populations.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Conducted outreach activities to engage local stakeholders in programs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Analyzed trends and data to inform decision-making and program development.
Case Manager - Foster Care
Community and Family Service Foundation
09.2018 - 02.2021
- Provide Direct Support to Children in DCYF Foster Care within Spokane and surrounding areas, offering personalized care to meet their unique emotional, social, and developmental needs.
- Develop and Implement Learning and Placement Plans for children, ensuring appropriate placement in foster care and aligning with the child's needs, preferences, and best interests.
- Assist in Placement and Visitation Arrangements, ensuring children are placed in approved homes and preparing them for visitation with their families and siblings, fostering healthy relationships and continuity of care.
- Provide Expert Consultation and Guidance on case-specific challenges, trends, and best practices, offering support to foster parents and social work teams in addressing complex issues and improving outcomes.
- Apply Human-Centered, Trauma-Informed Practice to ensure that all interactions and interventions are sensitive to the trauma histories of children and foster families, creating a supportive and healing environment.
- Establish and Manage Treatment Programs, including setting daily schedules and routines for children in care, coordinating services, and organizing resources such as transportation and escorts to ensure smooth service delivery.
- Manage and Implement Policies and Programs, ensuring compliance with DCYF guidelines and foster care standards, while maintaining consistency in program delivery.
- Assess and Address Gaps in Client Care, evaluating client needs and making adjustments to care plans to address any unmet needs or gaps, ensuring comprehensive care.
- Provide Support and Coordination for clients, families, and caregivers, guiding them through the foster care process and ensuring access to necessary resources and services.
- Proficient in case management and developing personalized placement and learning plans for children in foster care.
- Expertise in trauma-informed care and human-centered practice for working with children in crisis and their families.
- Strong ability to assess client needs, identify gaps in care, and implement necessary adjustments to care plans.
- Knowledge of DCYF policies, foster care standards, and legal considerations in child placement and family reunification.
- Skilled in collaborating with foster families, caregivers, and service providers to ensure continuity of care and positive outcomes.
- Experience in program management and organizing resources such as transportation and treatment schedules to support foster children’s development and well-being.
Administrative Supervisor
Benton Franklin Legal Aid Society
08.2016 - 08.2018
- Client and Public Relations Management: Cultivated strong relationships with clients and external partners, ensuring high levels of satisfaction and engagement. Addressed inquiries and managed expectations to build long-term relationships.
- Event Planning and Fundraising Coordination: Organized and managed successful events, including fundraising campaigns, community outreach programs, and client-focused initiatives. Worked closely with teams to design, promote, and execute events, maximizing community involvement and fundraising results.
- Supervision and Team Leadership: Supervised office, administrative, and customer service employees, ensuring adherence to organizational standards, timelines, and procedures. Provided ongoing guidance and support to address employee performance, resolve disputes, and ensure team success.
- Problem-Solving and Conflict Resolution: Offered expert guidance in managing complex problems and escalated client complaints, ensuring issues were resolved efficiently and maintaining customer satisfaction.
- Workforce Management: Managed the reciprocal relationship between staff and the organization, fostering a positive work environment and aligning employee performance with organizational goals to drive success.
- Reporting and Documentation: Prepared detailed reports on productivity, employee performance, and operational metrics. Maintained organized and accurate filing systems for documentation and records.
- Employee Recruitment and Training: Interviewed, hired, and trained new employees, ensuring they were equipped with the necessary skills and knowledge to meet organizational expectations and objectives.
- Data Collection and Reporting on Racial Equity: Collected and analyzed data on racial equity and community standards, presenting findings to stakeholders and ensuring alignment with organizational values and diversity goals.
- Developing Presentations: Created and delivered presentations for leadership and stakeholders, showcasing operational productivity, team achievements, and areas for improvement.
- Strong expertise in client relations, public relations, and community outreach strategies to enhance engagement and satisfaction.
- Proven track record in event organizing and fundraising, including the ability to plan, coordinate, and execute successful events.
- Leadership and team management skills, with experience supervising administrative, office, and customer service teams to ensure quality performance.
- Skilled in conflict resolution and problem-solving in complex situations, with a focus on maintaining positive relationships.
- Proficient in employee recruitment, training, and staff development to ensure high performance and retention.
- Excellent in reporting and data analysis, including presentations on productivity, racial equity, and community standards.
Supervisor of Volunteers and Support Specialists
Second Harvest
11.2012 - 06.2018
- Communicate Organizational Needs: Effectively communicated the goals, priorities, and needs of the organization to staff, ensuring alignment with business objectives and facilitating smooth operations.
- Oversee Employee Performance: Monitored and evaluated employee performance, ensuring that team members met performance standards and adhered to company policies.
- Create and Manage Team Schedules: Developed and managed team schedules, ensuring appropriate staffing levels, minimizing downtime, and maintaining productivity.
- Report to HR and Senior Management: Provided regular updates to HR and senior management on team performance, staffing issues, and operational needs, ensuring transparency and alignment with organizational goals.
- Resolve Employee Issues and Disputes: Addressed and helped resolve employee conflicts and disputes, promoting a positive work environment and maintaining team morale.
- Evaluate Employee Performance: Conducted regular performance evaluations, offering constructive feedback and identifying opportunities for development and improvement.
- Assign Projects and Communicate Information: Clearly assigned tasks and projects to team members, ensuring they understood their responsibilities and were provided with the resources needed to succeed. Maintained regular communication with staff to provide updates and address concerns.
- Strong team management and employee supervision skills, with a focus on performance evaluation and feedback.
- Experienced in scheduling and resource allocation to optimize team productivity.
- Effective communication skills, ensuring clarity in organizational priorities and project goals.
- Skilled in conflict resolution and employee relations, fostering a harmonious work environment.
- Proficient in reporting to HR and senior management, ensuring alignment with organizational strategies and goals.
Education
Master of Arts (MA) - Behavioral Health
Eastern Washington University
Cheney, WA03.2023
Bachelor of Arts (BA) - Criminal Justice and Sociology
Eastern Washington University
Cheney, WA06.2021
High School Diploma - undefined
Hanford High School
Richland, WA06.2011
Skills
- Detail oriented
- Excellent written and verbal skills
- Excellent interpersonal skills
- Clinical and case documentation
- Collaboration
- Problem solving
- Leadership skills
- Data analysis
- Crisis Intervention
- Proficient with electronic medical record systems
- Treatment Planning
- Critical Thinking
- Human-centered practice
- Trauma-informed practice
- Establish treatment programs
- Manage programs
- Implement policies
Certification
- Licensed Agency Affiliated Counselor, Washington State Department of Health
- Mental Health First Aid Certified, Frontier Behavioral Health
- CPR and First Aid Certified, American Red Cross
- MOAB (Management of Aggressive Behavior) Certified, Frontier Behavioral Health
Timeline
Mental Health Clinician
Frontier Behavioral Health
05.2023 - Current
Case Manager - Transitional and Behavioral Rehabilitation
Service Alternatives
02.2021 - 05.2023
Case Manager - Foster Care
Community and Family Service Foundation
09.2018 - 02.2021
Administrative Supervisor
Benton Franklin Legal Aid Society
08.2016 - 08.2018
Supervisor of Volunteers and Support Specialists
Second Harvest
11.2012 - 06.2018
High School Diploma - undefined
Hanford High School
- Licensed Agency Affiliated Counselor, Washington State Department of Health
- Mental Health First Aid Certified, Frontier Behavioral Health
- CPR and First Aid Certified, American Red Cross
- MOAB (Management of Aggressive Behavior) Certified, Frontier Behavioral Health
Master of Arts (MA) - Behavioral Health
Eastern Washington University
Bachelor of Arts (BA) - Criminal Justice and Sociology
Eastern Washington University
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