NICHOLAS SYROS
Restaurant Manager
Miami,FL
Summary
Enthusiastic and hard-working restaurant manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover, and increasing customer satisfaction. Hardworking employee enthusiastic about learning the hospitality field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
SYSCO Food Services
Miami, FL
01.2022 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Customer Service, Manager
Brinker Internationl, Chili's Grill & Bar
09.2020 - 11.2021
- Resourceful Problem-Solver
- Persuasive Communicator
- Motivational Leader
- Culinary and FOH Experience
- Budget Development
- Inventory Control
- Talent Development
- Training, Decreased labor percentage by 2% in3rd quarter of 2020
- Oversaw certification of “COVID-prepared” establishment by Steritech
- Store ranking has increased 17 spots in 2020 and increased sales by 3.5% in 3rd quarter of 2020
- Certified culinary manager responsible for kitchen crew of $3 million plus operation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
Owner / Operator • Eastside Diner
Self-employed
Bradenton, FL
06.2018 - 04.2020
- Won “Best New Restaurant Runner-Up” by Bradenton Herald in 2017
- Created strong social media presence to improve marketing and develop customer outreach strategies
- Enhanced profits by 8% through proactive control of employee workloads, vendor costs, and food waste.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Associate Manager
Red Lobster Seafood Restaurant
05.2017 - 06.2018
- Met or exceeded sales goals for fifteen months straight
- Managed food and alcohol sales, inventory, and ordering
- Oversaw employee performance in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
General Manager
Peach's Restaurant
Bradenton, FL
02.2013 - 05.2017
- In charge of hiring, firing, ordering, and scheduling for two restaurant locations
- Met all 4th quarter 2013 bonus opportunities; promoted to General
- Manager in 3 months
- Overhauled inventory system and reduced food cost by 20%
- Brought store from 10th to 2nd in sales in 2015.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Business Management
Oakland University
Rochester, MISome College (No Degree) -
Michigan State UniversityThe School of Hospitality Business
Skills
- Strategic planning
- Time management
- Menu Pricing and Writing
- Money Handling
- Scheduling Staff
- Equipment Maintenance and Repairs
- Profit Optimization
- Documentation and Recordkeeping
- Inventory Management
- Labor and Overhead Cost Estimation
Certification
ServSafe Certified Professional Foodservice Manager
ANSI Food Manager Certification
Timeline
Sales Consultant
SYSCO Food Services
01.2022 - Current
Customer Service, Manager
Brinker Internationl, Chili's Grill & Bar
09.2020 - 11.2021
Owner / Operator • Eastside Diner
Self-employed
06.2018 - 04.2020
Associate Manager
Red Lobster Seafood Restaurant
05.2017 - 06.2018
General Manager
Peach's Restaurant
02.2013 - 05.2017
Business Management
Oakland University
Some College (No Degree) -
Michigan State UniversityThe School of Hospitality Business
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