Yahna Martinez
Franklin Lakes,NJ
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Cpr certification
1
1
911/ EMD certification
Work History
Chief Operator
Paterson Fire Department
Paterson, NJ
08.2009 - Current
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversaw daily operations to ensure high levels of productivity.
- Managed over 20 plus public safety emergency units according to established procedures and policies using computerized dispatch system.
Labor Manager
American Carpet & Floor Covering
Passaic, NJ
11.2004 - 11.2008
- Scheduled utility service providers according to project timelines.
- Implemented systems to improve process efficiency and reduce project duration.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of over 30 plus installers, overseeing hiring, and professional growth of employees.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2016
Skills
- Knowledge of CAD technology
- Police and fire procedures
- Computer-aided dispatching
- Multitasking Abilities
- Critical Thinking
- Data Entry
- Problem-Solving
Certification
- EMD - Emergency Medical Dispatch
- CPR
- 911 CERTIFICATION
Timeline
Chief Operator
Paterson Fire Department
08.2009 - Current
Labor Manager
American Carpet & Floor Covering
11.2004 - 11.2008
High School Diploma -
Penn Foster Career School