Aletheia Basile
New Port Richey,FL
Summary
Resourceful and professional individual with a strong background in insurance, customer service, and office management. Highly skilled in critical thinking and adept at creating positive relationships. Collaborative and adaptable to changing needs. Reliable team player focused on achieving results and providing exceptional client service.
Overview
11
11
years of professional experience
Work History
Licensed Florida 440 Property & Casualty Agent
Allstate
01.2024 - Current
- Generated quotes and proposals for clients to match individual needs.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Licensed 440 Insurance Agent (Hybrid)
Key Palm Insurance
06.2022 - 12.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Handled or routed roughly 50 calls daily for several agents.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Collected premiums on or before effective date of coverage.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Office Manager
Florida Precision Tool
11.2021 - 04.2022
- Assisted technicians and engineer with specific lab calibration tests.
- Managed social media accounts to increase overall industry presence within Florida.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Customer Service Specialist (Remote)
Hartford Insurance Group
01.2021 - 10.2021
- Responded to inquiries regarding policies, endorsement requests, coverage counseling, and identifying coverage gaps. Handled roughly 45 calls per day with 100% Customer Service Medallia reviews.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Excellent communication skills, both verbal and written.
Stay at Home Mom
Self/Online Retail Dropshipping
11.2017 - 12.2020
- Created network with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Managed financial tracking, inventory coordination and social media marketing.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Licensing Specialist
AmeriLife (Corporate)
06.2014 - 09.2017
- Handled essential initial licensing and education requirements for agents.
- Worked with offices nationwide and with internal teams to ensure contracting and sales met timeline and compliance requirements.
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Learned and adapted quickly to new technology and software applications.
Education
Paralegal Certification - Paralegal Studies
St. Petersburg College
High School Diploma -
Gulf High School
New Port Richey, FL06-1995
Skills
- Time Task Management
- Critical Thinking Problem Solving
- Social Media Marketing
- Virtual Assisting
- Data Entry
- Proofreading Transcription
- HIPAA compliance
- OSHA compliance
- Insurance Coverage Verification
- Email Marketing
- Call Center Operations
- Order Processing
- Microsoft Office Suite
- Customer relationship management software (CRM)
- Account management
- Shipping and logistics
- Travel Planning Schedule Management
- Order and Refund Processing
- International Sales Support
- Database Management
- Customer Service Excellence
- Security awareness
- Project Management
- Multi Line Phone Systems
Licenses
440 Property & Casualty Insurance License (Active)
State of Florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Florida 440 Property & Casualty Agent
Allstate
01.2024 - Current
Licensed 440 Insurance Agent (Hybrid)
Key Palm Insurance
06.2022 - 12.2023
Office Manager
Florida Precision Tool
11.2021 - 04.2022
Customer Service Specialist (Remote)
Hartford Insurance Group
01.2021 - 10.2021
Stay at Home Mom
Self/Online Retail Dropshipping
11.2017 - 12.2020
Licensing Specialist
AmeriLife (Corporate)
06.2014 - 09.2017
Paralegal Certification - Paralegal Studies
St. Petersburg College
High School Diploma -
Gulf High School
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