Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

William Robinson

Spring,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Pizza Hut
06.2022 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Loss Prevention Specialist

Ross Dress For Less
04.2020 - 05.2022
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.

Customer Service Representative

Stein Mart
07.2019 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Mortuary Affairs Specialist

Army
04.2015 - 04.2019
  • Managed inventory and procurement processes for essential supplies, guaranteeing consistent availability for daily operations within the mortuary affairs unit.
  • Streamlined the processing of remains by coordinating with various agencies and organizations.
  • Enhanced mortuary affairs operations by implementing efficient procedures and protocols.
  • Assisted forensic teams in the collection and preservation of evidence, facilitating efficient investigations into causes of death.

Cook

Sonics Drive In
03.2014 - 02.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Grocery Bagger

HEB Grocery Store
04.2011 - 02.2014
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Improved customer satisfaction by providing efficient and friendly bagging services.
  • Ensured proper handling of fragile items to minimize breakages and complaints.

Education

Associate of Science - Computer Engineering

Lonestar Montgomery
Conroe, TX
01.2028

High School Diploma -

Klein High School
Klein, TX
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Cleaning and organization
  • Ethics and confidentiality
  • Money Handling
  • Customer Relations
  • Team motivation
  • Risk Management
  • Policy Enforcement

Timeline

Assistant Manager

Pizza Hut
06.2022 - 10.2023

Loss Prevention Specialist

Ross Dress For Less
04.2020 - 05.2022

Customer Service Representative

Stein Mart
07.2019 - 03.2020

Mortuary Affairs Specialist

Army
04.2015 - 04.2019

Cook

Sonics Drive In
03.2014 - 02.2015

Grocery Bagger

HEB Grocery Store
04.2011 - 02.2014

Associate of Science - Computer Engineering

Lonestar Montgomery

High School Diploma -

Klein High School

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William Robinson