Microsoft Office: Excel, Word, PowerPoint
ANGELA G. JOHNSTON
HR / Administration
Kennewick,WA
Summary
Talented HR/Administrative Asst. with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce physical storage needs and maintain information security. Skilled at researching and resolving discrepancies.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
Basin Pacific Insurance & Benefits
Kennewick, WA
08.2018 - Current
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized weekly staff meetings and logged minutes for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Created PowerPoint presentations for business development purposes.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
Client Relations Manager
Rivers Financial Group
Kennewick, WA
04.2017 - 08.2018
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Worked with clients to address and respond to client and partnership management issues.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
Executive Administrative Assistant
Sunheaven Farms, LLC
Prosser, WA
04.2012 - 04.2017
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Organized and updated schedules for executives.
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Transcribed phone messages and relayed to appropriate personnel.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
Training Manager
Walmart Logistics
Grandview, Washington
11.1998 - 11.2009
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Established, created and taught monthly courses for all managers fusing company culture with legal requirements.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated and conducted new-hire orientation for 10 – 15 newly hired employees bi-monthly.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 60 employees each year.
- Assessed skill gaps for employees in operational departments and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Education
High School Diploma -
Colton High School
Colton, OR 09.1983 - 06.1987
No Degree - Counseling Psychology
Clackamas Community College
Oregon City, OR 09.1988 - 06.1990
No Degree - Administration
Universidad Veracruzana
Coatzacoalcos, VERACRUZ 09.1990 - 05.1991
Skills
Office administration
Meeting minutes
Process optimization
Spreadsheet management
Marketing
Report analysis
Social media knowledge
Policy and procedure modification
Customer and client relations
Quality assurance
Mail handling
Mail distribution
Travel administration
Staff Management
Project planning
Scheduling
Spanish Fluency
Multi-line phone proficiency
Writing reports
Employee training and development
Travel planning
Travel coordination
Attendance record management
Program files maintenance
[72] WPM typing speed
Payroll and budgeting
Time management
Human resource laws
Records management
Employee timesheet processing
Business administration
Administrative support
Office management
Software
Timeline
Administrative Assistant
Basin Pacific Insurance & Benefits
08.2018 - Current
Client Relations Manager
Rivers Financial Group
04.2017 - 08.2018
Executive Administrative Assistant
Sunheaven Farms, LLC
04.2012 - 04.2017
Training Manager
Walmart Logistics
11.1998 - 11.2009
No Degree - Administration
Universidad Veracruzana
09.1990 - 05.1991
No Degree - Counseling Psychology
Clackamas Community College
09.1988 - 06.1990
High School Diploma -
Colton High School
09.1983 - 06.1987