Kaila McBride
Portland,OR
Summary
A motivated worker who excels at customer service and multitasking. Experienced in working in stressful situations and under pressure. Can work great with a team, follow directions, and possess excellent people skills.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Advanced Esthetician
Pearl MedSpa
12.2023 - Current
- Sales
- Rebooking appointments
- Laser technology background
- Reviewing sales specials
- Calling clients daily
- File/desk work
- Educating clients on laser/products
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
Bartender/Server
Matador Restaurants
08.2023 - 06.2024
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk/Esthetician
Massage Envy
04.2023 - 09.2023
- Answered phones
- Scheduled appointments
- File/desk work
- Addressing concerns and complaints
- Esthetician
- Educating clients on products
- Sales
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
Server, Bartender
Beaches
04.2022 - 04.2023
- Greet guests and make them feel like they are at home
- Interact with the guests and get their name and the reason they came to the restaurant
- Make them want to come back, and have them leave happy
- Take orders, serve drinks and food
- Check IDs when necessary
- Present menus and specials that are not on the menu
- Create cocktails and make weekly cocktails for happy hour/specials
- Positive attitude when coming into the workplace
Server, Bartender
Longhouse- Ilani Casino
04.2017 - 04.2022
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders, and serve food and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets the legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest-focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Excellent knowledge of mixing, garnishing, and serving drinks
- Computer literacy
- Positive attitude and excellent communication skills
- Ability to keep the bar organized, stocked, and clean
Server, Cocktail
Red Robin
02.2015 - 04.2017
- Accept payment from customers and make changes as necessary
- Request and record customer orders, and compute bills using cash registers, multi-counting machines, or pencil and paper
- Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Notify kitchen personnel of shortages or special orders
- Wash dishes, glassware, and silverware after meals
- Collect and return dirty dishes to the kitchen for washing
- Relay food orders to cooks
- Distribute food to servers
- Arrange tables and decorations according to instructions
- Clean and organize eating, service, and kitchen areas
- Communicate with customers regarding orders, comments, and complaints
Education
Radiology/Medical Field
Portland Community College
Portland, ORGraduate Certificate - Medical Esthetician
Aesthetics Institute of Portland
Portland, OR09.2023
Clark College -
Clark College
01.2019
High School -
Fort Vancouver High School
01.2013
Skills
- Monitoring
- Client consultation
- Sales/Spa retail sales
- Oregon licensed esthetician
- Consultations
- Medical recordkeeping
- Product promotions
- Supply management
- Excellent team player
- Scheduling
- Social media marketing
- Guest services expertise
- Time Management
- Active Listening
- Social Perceptiveness
- Coordination
- Instructing
- Service Orientation
- Critical Thinking
- Learning Strategies
- Complex Problem Solving
- Customer service
References
- McKenzie (manager- Massage Envy) (971)-287-1882
- Trina Gani (manager- Longhouse) (503) 757-4107
- Roxanne Ellerbe-Moore- (Manager at Matador) (503) 403-8805
- Molly McAllister- (360) 903-7252
Schooling
- Fort Vancouver High School- Graduated 2013
- Clark College 2017-2019
- Aesthetics Institute of Portland, 11/01/22, 09/01/23
- Portland Community College, 01/01/23, Current
Timeline
Advanced Esthetician
Pearl MedSpa
12.2023 - Current
Bartender/Server
Matador Restaurants
08.2023 - 06.2024
Front Desk/Esthetician
Massage Envy
04.2023 - 09.2023
Server, Bartender
Beaches
04.2022 - 04.2023
Server, Bartender
Longhouse- Ilani Casino
04.2017 - 04.2022
Server, Cocktail
Red Robin
02.2015 - 04.2017
Clark College -
Clark College
High School -
Fort Vancouver High School
Radiology/Medical Field
Portland Community College
Graduate Certificate - Medical Esthetician
Aesthetics Institute of Portland
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