Brianna Guillory
Syracuse,NY
Summary
Hardworking, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and indivudal goals.
Overview
3
3
years of professional experience
Work History
Accountant
Piaker & Lyons
Syracuse, NY
08.2023 - Current
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Conducted thorough internal audits to identify discrepancies, recommend corrective actions, and ensure adherence to established policies and procedures.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Prepared and filed tax forms to meet needs of customers.
Accounts Receivable Specialist
Rapid Response Monitoring
Syracuse, NY
01.2023 - 06.2023
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
Customer Service Representative
East Side Animal Hospital
New York, NY
02.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Coral Springs Animal Hospital
Coral Springs, FL
05.2021 - 01.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
Customer Service Representative
VCA Animal Hospital
Plantation, FL
10.2020 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Master of Science - Accounting
Syracuse University
Syracuse, NY05.2025
Bachelor of Science - Business Administration
Florida International University
Miami, FL05.2022
Skills
- Tax Preparation
- Financial Statement Preparation
- Tax Return Filing
- Data Inputting
- Bookkeeping
- Quickbooks
- MS Office Suite
- Financial Statements
- Bank Reconciliation
Timeline
Accountant
Piaker & Lyons
08.2023 - Current
Accounts Receivable Specialist
Rapid Response Monitoring
01.2023 - 06.2023
Customer Service Representative
East Side Animal Hospital
02.2022 - 11.2022
Customer Service Representative
Coral Springs Animal Hospital
05.2021 - 01.2022
Customer Service Representative
VCA Animal Hospital
10.2020 - 04.2021
Master of Science - Accounting
Syracuse University
Bachelor of Science - Business Administration
Florida International University