Brianna Guillory
Syracuse,NY
Summary
Hardworking, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and indivudal goals.
Overview
3
3
years of professional experience
Work History
Accountant
Piaker & Lyons
08.2023 - Current
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Conducted thorough internal audits to identify discrepancies, recommend corrective actions, and ensure adherence to established policies and procedures.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Prepared and filed tax forms to meet needs of customers.
Accounts Receivable Specialist
Rapid Response Monitoring
01.2023 - 06.2023
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
Customer Service Representative
East Side Animal Hospital
02.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Coral Springs Animal Hospital
05.2021 - 01.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
Customer Service Representative
VCA Animal Hospital
10.2020 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Master of Science - Accounting
Syracuse University
Syracuse, NY05.2025
Bachelor of Science - Business Administration
Florida International University
Miami, FL05.2022
Skills
- Tax Preparation
- Financial Statement Preparation
- Tax Return Filing
- Data Inputting
- Bookkeeping
- Quickbooks
- MS Office Suite
- Financial Statements
- Bank Reconciliation
Timeline
Accountant
Piaker & Lyons
08.2023 - Current
Accounts Receivable Specialist
Rapid Response Monitoring
01.2023 - 06.2023
Customer Service Representative
East Side Animal Hospital
02.2022 - 11.2022
Customer Service Representative
Coral Springs Animal Hospital
05.2021 - 01.2022
Customer Service Representative
VCA Animal Hospital
10.2020 - 04.2021
Master of Science - Accounting
Syracuse University
Bachelor of Science - Business Administration
Florida International University
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