Kawika M.H. DeCaires
Los Angeles,CA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
California Regional Operations Manager
CorneaGen
03.2018 - Current
- Enhanced regional donor service area's performance by implementing proven management processes to increase organ/ tissue donation in CA.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent organ/tissue referral losses.
- Traveled to over 15 locations per week to manage each Hospital and Funeral Home Partnership's and perform reviews of Organ Donation Standard's.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Funeral Home Administrator
Deco Familia Inc.
07.2019 - 11.2021
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Conducted more than 650 funerals, visitations and memorial services over course of 5years.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Performed embalming procedures and updated case study reports.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Funeral Director
Archdiocese Of Los Angeles Holy Cross Mortuary
11.2015 - 07.2019
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
Store Manager
Oakely
11.2015 - 07.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
District Sales Manager
Forever 21
08.2010 - 11.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
Education
Bachelor of Science - Psychology
University of Hawaii At Manoa
Honolulu, HI05.2015
Associate of Science - Mortuary Science
Cypress Community College
Buena Park CA07.2004
Skills
- Logistical operations
- Operations support
- Patient-focused therapy
- Records management specialist
- Skilled in patient relations
- Attention to Detail
- Analytical and Critical Thinking
- Written Communication
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Funeral Home Administrator
Deco Familia Inc.
07.2019 - 11.2021
California Regional Operations Manager
CorneaGen
03.2018 - Current
Funeral Director
Archdiocese Of Los Angeles Holy Cross Mortuary
11.2015 - 07.2019
Store Manager
Oakely
11.2015 - 07.2019
District Sales Manager
Forever 21
08.2010 - 11.2015
Bachelor of Science - Psychology
University of Hawaii At Manoa
Associate of Science - Mortuary Science
Cypress Community College
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